Tech SME

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Tech SME

Role Purpose

We’re looking for a Technical Subject Matter Expert (Tech SME) to provide deep technical leadership across delivery and run-time operations for business-critical Payments services (24x7). You’ll help DevOps teams deliver secure, resilient and high-quality products faster—using automation and responsible AI-enabled engineering—while meeting regulatory and internal control expectations.

What you’ll do (key responsibilities)

Technical leadership across delivery & operations

• Partner with Product Owners and DevOps teams to deliver, operate and continuously improve products, services and shared platforms.
• Translate product outcomes into executable delivery plans (epics, features, stories, enablers).
• Shape and prioritise backlogs by identifying technical dependencies, risks, constraints and reuse/standardisation opportunities.

AI-enabled engineering (responsible adoption)

• Identify and prioritise AI use cases that improve engineering productivity and service operations (e.g., code assistance, test generation, incident/log triage, knowledge search, runbook automation).
• Define guardrails for safe and compliant AI use in the SDLC (data handling, access controls, prompt/content hygiene, traceability, human oversight).
• Work with Security, Architecture and Risk partners to ensure AI-enabled solutions meet regulatory, privacy and data residency expectations.
• Promote AI-driven automation (CI/CD quality gates, anomaly detection, predictive alerting) with explainability and operational supportability.

Quality engineering & test strategy

• Review requirements for testability and define non-functional testing strategy (performance, resilience, availability, etc.).
• Ensure test strategies are implemented across DevOps activities, including test automation, test data management, environments and virtual services.

Security engineering, controls & compliance

• Embed security controls into the SDLC and define security testing strategy with Security Specialists and Product Owners.
• Ensure compliance with mandatory/regulatory requirements, risk and control objectives, and technical currency standards.
• Promote strong data standards and high-quality records in Service Management systems.

DevSecOps, automation & engineering excellence

• Improve lead time to deploy through engineering best practices and automation across build, test, release and operations.
• Establish a consistent digital engineering environment that reduces variation and improves predictability.
• Embed a DevSecOps mindset across teams.

Service performance, resilience & operational readiness

• Maintain and improve service levels (availability, performance, incident/problem readiness).
• Ensure resilience and recovery objectives (RTO/RPO where applicable) are met.
• Ensure adherence to Service Management Standards and operational readiness expectations.

Governance, cost awareness & ways of working

• Support cost management by identifying optimisation opportunities and avoiding waste.
• Contribute to consistent DevOps leadership practices, Agile/SAFe ways of working and Technology Practices.

What we’re looking for (skills & experience)

• Deep technical expertise in one or more domains: application/platform, infrastructure, cloud, data, integration, security.
• Strong understanding of the end-to-end SDLC (requirements → design → build → test → release → operate).
• Working knowledge of Agile/DevOps, CI/CD, automation, observability and non-functional requirements.
• Strong risk, controls and security-by-design mindset in a regulated environment.
• 3+ years in an IT engineering/technology role with recognised SME responsibility.
• Proven ability to influence without authority: guide engineers, review designs, set standards.
• Strong production troubleshooting and root-cause analysis experience through to permanent fix.
• Confident communicator who can explain trade-offs clearly to technical and non-technical stakeholders.

Preferred qualifications

• SAFe (where relevant), ITIL Foundation (helpful for live service).
• Role-relevant certifications (AWS/Azure/GCP, Kubernetes, Linux, Networking, Database, Security, Mainframe, AI).
• Leadership training (useful for coaching and influencing).
• English level B2 or above.

• You’ll achieve more when you join HSBC!
• At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
• HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
• Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
• ***Issued by HSBC Electronic Data Processing (México) Private LTD***