UX Researcher

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Role Propuse:

The UX Research Manager leads a team of researchers to generate deep, actionable customer insights that shape our digital products, services, and multichannel experiences across the bank. This role is responsible for defining and executing the UX research strategy, integrating qualitative and quantitative evidence into decision-making, and ensuring that customer needs are represented at every stage of product discovery and delivery.

The role holder partners closely with Product, UX/UI Design, CRM, Data & Analytics, Marketing, Operations and Technology, ensuring that research outcomes translate into better experiences for our customers and measurable impact on business results.

Main Responsibilities:

·        Define and own the UX research strategy and roadmap for priority journeys, products, and channels.

·        Plan, execute, and oversee mixed-methods studies (qualitative and quantitative) to inform product discovery, design, and optimization.

·        Translate insights into clear narratives, frameworks, and recommendations that influence roadmaps and prioritization.

·        Build, coach, and develop a high-performing UX research team (in-house and vendors).

·        Partner with data analytics teams to integrate behavioral data, experimentation, and advanced analytics into research projects (including use of Python where relevant).

·        Ensure research practices meet high standards of rigor, ethics, and compliance with banking regulations.

·        Advocate for customer-centric decision making across the organization and contribute to the maturity of UX and research practices.

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.

HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”