Subdirector Regulatory, Governance & Procedures

Role Purpose

Representative of IWPB in matters related to regulatory requirements, corporate governance, implementation of global policies, and the control environment. Serves as the main liaison between the Business and the Second and Third Lines of Defense audits. Responsible for coordinating approximately 1,500 annual regulatory requirements, monitoring 133 regulatory reports, and managing over 51 regulatory gaps, as well as overseeing the CURP and RFC update process for clients. Manages and participates in more than 30 local, regional, and global forums. Provides oversight and guidance in the management of non-financial risks and the control environment, in alignment with the global methodology. Specifically, this includes more than 240 issues and over 2,030 controls.

Responsible for the management and compliance of regulatory requirements from financial supervisory authorities (BANXICO, CNBV, CONDUSEF, IPAB, among others) on behalf of IWPB. This includes the implementation of new regulations, annual inspections, information requirements, submission and follow-up of self-correction plans, management of pending monetary sanctions, and documentation and tracking of remediation plans. Also accountable for the follow-up and mitigation of regulatory gaps, including budget prioritization for their closure, and for reviewing and coordinating extrapolation exercises to confirm the company’s compliance with global policies

Main Responsibilities

• Coordination and representation of the IWPB business in addressing, monitoring, and implementing approximately 1,500 annual regulatory requirements, as well as providing assistance during regulatory inspection visits from Banco de México, CNBV, CONDUSEF, and IPAB. Responsible for receiving, analyzing, and submitting requirements and inquiries from regulators. Monitors 116 regulatory reports owned by IWPB, ensures their timely submission, and manages over 51 regulatory gaps to define mitigation plans and prioritization criteria for closure.

• Receives and manages official notices where regulators impose financial penalties on the institution for breaches identified in financial services provision, coordinating payments of approximately MXN 4 million in fines. Ensures timely submission of the quarterly regulatory reports R24D-2443 (Geolocation) via CNBV’s SITI system, consolidating inputs from ATM, POS, and CRE teams, as well as the quarterly SISPAGOS report via Banco de México’s SAIF-WEB system.

• Administration, representation, and membership on behalf of IWPB in over 30 local, regional, and global forums. Responsible for developing, reviewing, and presenting non-financial risk and control documents, as well as special business papers for committees. Supports Senior Management in preparing and updating topics and following up on IWPB action items.

• Leads the Risk and Control team to ensure effective monitoring of the non-financial risk control environment, managing 200+ issues and 1,900+ controls (L1 and L2) in Helios. Acts as delegate risk owner for non-financial risk evaluations, defining Path to Green (PTG) when residual risk requires remediation.

• Serves as focal point between Internal Audit and Compliance Assurance for 30+ annual reviews, ensuring information delivery, coordination, and definition of action plans. Reinforces compliance with escalation policies, guiding incident identification, registration, and governance reporting.

• Leads monthly regional sessions (LAM IWPB Conduct Forum) to monitor conduct indicators, risks, findings, and complaints, and to implement actions that improve sales processes and controls. Coordinates the quarterly TPSA Oversight Forum to review supplier contracts, sales trends, and quality monitoring results.

• Coordinates the Annual Attestation at LAM level, ensuring compliance with global Cross Border, FVE & Volcker Rule policies, and regional management of GPAD, Outside Activities, and Conflict of Interest policies. Ensures adherence to standards for potentially vulnerable customers and related tactical actions.

• Acts as Conduct Champion for IWPB LAM, responsible for conduct metrics reporting and implementing initiatives focused on fair customer treatment, including sales alignment with client needs, clear communication, and reduction of ~800 Personal Conduct Cases annually.

• Manages end-to-end collaboration with IWPB teams, Regulatory Compliance, and DBS to address ~350 EWRA points, coordinating with Analytics for data validation and ensuring AML, Sanctions, and ABC IRQ quality. Handles queries from Group and local stakeholders.

• Manages and validates SAT remittance exercises to update/correct RFC for 6M+ clients, coordinating with Finance, DBS, IT, CDO, and Tax teams for encryption, submission, and system updates. Also coordinates CURP remediation, updating ~100K records from RENAPO data.

Requirements

• Bachelor’s degree and postgraduate studies in Economics, Business Administration, or related fields (preferred).

• Proven and in-depth knowledge of the financial services industry, including products, services, and regulatory environment.

• Strong command of the Global Non-Financial Risk (NFR) methodology and general knowledge of risk management.

• Fully bilingual in English and Spanish (spoken and written), with excellent writing and grammar skills in both languages.

• Strong analytical and synthesis skills.

• High sense of urgency and sound judgment.

• Familiarity with HSBC systems and processes (desirable).

• Excellent organizational and team management skills.

At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.

HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.

At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.

“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”.