Market Head of Relationship Service Management

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We’re looking for a Relationship Service Manager to support a portfolio of corporate clients by managing day-to-day servicing needs across the full client lifecycle. You’ll be a key partner to Relationship Managers, coordinating with product and operations teams to deliver a smooth client experience, resolve issues quickly, and keep service standards consistently high.

Key responsibilities

• Act as a primary point of contact for client servicing queries, ensuring timely, high-quality responses.
• Partner with Relationship Managers to support relationship growth and long-term client engagement.
• Coordinate across internal teams (operations, product, digital, risk/compliance) to deliver solutions and resolve service events end-to-end.
• Support credit and documentation processes by tracking required documents, following up with clients, and helping keep records current (e.g., financial statements).
• Help unblock operational issues that may impact transactions (e.g., payment processing holds linked to documentation/credit items).
• Coordinate client information requests, including year-end/tax reporting needs and audit confirmations.
• Maintain accurate client and relationship data in internal systems to ensure correct routing of communications and alerts.
• Support risk and control activities, including responding to information requests and assisting with periodic client reviews (where applicable).
• Prepare client communications and internal reporting (letters, memos, performance packs, ad hoc analysis).

What you’ll bring

• Strong experience in client servicing within banking or financial services (client-facing/service role).
• Solid understanding of banking operations and products (payments/cash management; exposure to trade and treasury is a plus).
• Ability to manage a varied workload, prioritise effectively, and deliver under pressure.
• Strong stakeholder management skills and confidence working across multiple teams and seniority levels.
• Clear written and verbal communication, with strong attention to detail.
• A proactive, solutions-focused mindset and a strong sense of ownership.

Language requirement

• English: C1 

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.

At HSBC we offer our colleagues a greater number of days, so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 
***Issued By HSBC Electronic Data Process Mexico Private LTD***