Workforce Architecture Service Analyst

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of

Workforce Architecture Service Analyst

Role purpose

The Workforce Architecture Service Analyst supports the delivery and continuous improvement of HSBC’s Workforce Architecture services, including Job Architecture, Position Management, and Skills.

Working closely with the Global Architecture Service Lead, this role helps maintain high-quality data, guidance, and processes that underpin key People strategies such as recruitment, learning, career development, and workforce planning. The role provides an excellent opportunity to build deep expertise in HR architecture, data, and service delivery within a global organisation.

Main activities

Service Support & Delivery

• Support the ongoing management and maintenance of Workforce Architecture products and services.
• Assist in the creation, maintenance, and publication of knowledge articles, guidance materials, and process documentation for Job Architecture, Position Management, and Skills.
• Respond to service enquiries and provide support to Business Managers, Job Family Owners, and Functional Managers, escalating complex issues where required.
• Support the transition of new enhancements and service components into business-as-usual service delivery.

 Data Quality & Analysis

• Support data quality management, including bulk data updates, exception reporting, and validation activities.
• Produce standard reports and basic analysis to support insights, service performance, and decision-making.
• Use tools such as MS Excel (e.g. formulas, pivot tables) and, where applicable, Power BI to analyse and present data.

Process & Continuous Improvement 

• Assist in identifying opportunities to improve processes, guidance, and service efficiency.
• Support change initiatives by documenting processes, tracking actions, and coordinating updates.
• Participate in User Acceptance Testing (UAT) to ensure changes to Workforce Architecture products and services meet requirements and are ready for deployment.

 Stakeholder Engagement & Collaboration

• Work collaboratively with colleagues across PGC, Technology, and Operations to support service delivery.
• Help prepare stakeholder updates, presentations, and communications under the guidance of the Service Lead.
• Build an understanding of governance processes and support adherence to agreed standards and controls. 

Requirements

• Experience supporting processes, services, or operational delivery in a people, or data-focused environment.
• Experience creating or maintaining documentation, guidance, or knowledge content.
• Working knowledge of data analysis using MS Excel, including formulas and pivot tables.
• Clear communication skills (written and verbal), with the ability to explain information in a simple, user-friendly way.
• Strong attention to detail and commitment to data accuracy and quality.
• Organisation and prioritisation skills, with the ability to manage multiple tasks.
• Willingness to learn, adapt, and build new skills in a complex environment.
• Collaborative mindset and a positive, supportive approach to working with others.

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued by HSBC Electronic Data Processing (México) Private LTD***