Production Support Manager

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of

Production Support Manager

Role purpose

• The potential candidate will have dual responsibilities as an Individual Contributor and as a Team Lead.

Main activities: 

• In the Individual Contributor role, the individual will:
• Day-to-day support in FTP North America production systems.
• Monitor production environment and applications and provide level 1 support to ensure high performance and availability.
• Knowledge of Incident management, problem management, root cause analysis, resolution and reporting.
• Follow up with local and Core teams on source system processing.
• The nature of the role may require a close working contact with Regional IT and CTO colleagues across the Group, globally.
• Providing production updates in daily turnover calls.
• Experience working in Control-M/UNIX is mandatory and knowledge on Datastage/Peoplesoft will be added advantage.
• Individual will be responsible for vulnerability management.  Including reporting, patching and encouraging automation of such activity
• In the team Lead role, the individual will:
• MX based team members of the US Core Ledgers Application
• Ensure team remains motivated
• Manage top time and various line management duties
• Ensure compliance with training and local procedures

Requirements

• -Bachelor’s Degree required, engineering/technical degree preferred
• - Minimum of 7 years of hands-on application development/production support experience,  Oracle, DB2, Service Management, ShellScripting, Patching, Onpremise
• - Must have recent hands-on experience.  
• - Must be able to apply technical knowledge to troubleshoot batch issues.  Level 1 debugging is required.
• - This is an interactive position, and you will have to deal with a multitude of technical individuals, individual must have good written and verbal communication skills are required. 

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued by HSBC Electronic Data Processing (México) Private LTD***