Employee Listening Consultant - Qualitative

Employee Listening Consultant – Qualitative

Job Description

At HSBC, listening to colleagues and responding to their feedback is central to our people strategy. In this role, you’ll specialise in extracting actionable employee insights from a range of qualitative sources.

With continuous feedback data from over 200,000 colleagues across 57 markets, the Employee Listening and Dialogue team provides a unique perspective on life at HSBC that is trusted by colleagues and valued by leadership.

You’ll play a key role in scaling qualitative insights for our global listening programmes, surfacing emerging trends from both internal and external sources. By combining proven methodologies with innovative approaches, you’ll help shape the future of employee dialogue at HSBC, ensuring qualitative feedback is at the heart of our people strategy.

This is an exciting opportunity for someone who is curious, impact-driven and eager to work at the heart of HSBC’s evolving people strategy.

In This Role, You Will:

• Develop a qualitative research strategy (focus groups, interviews, unstructured text analysis) to uncover sentiment and emerging themes from a wide range of sources, including HR systems, internal communications, and external review sites.
• Work with data scientists to apply AI, machine learning, and other natural language processing techniques to analyse large volumes of qualitative data, delivering fast, actionable insights for monthly pulse surveys and strategic projects.
• Provide qualitative insights at scale for major listening programmes, while also supporting bespoke research for strategic initiatives.
• Contribute to insight reports, trend analyses, and research summaries to inform decision-making across HSBC.
• Work as an individual contributor within a global team, sharing best practices and supporting colleagues in the UK, India, and Mexico.
• Champion the use of non-survey insights, ensuring qualitative feedback is adopted across employee experience programmes.

Requirements

To be successful in this role, you should demonstrate:

• Background in employee experience and engagement research, or a related field, with a strong focus on qualitative methods and capturing insights from a range of sources including both structured research (surveys, focus groups etc) and “passive” listening (online reviews, comments etc).
• Familiarity with AI, machine learning, and other NLP techniques for analysing unstructured data; experience with tools such as Qualtrics, R, Python, or similar platforms is a plus.
• Ability to synthesise complex qualitative findings and communicate them in a clear, actionable way for diverse audiences, connecting insights to organisational priorities.
• Experience working in international, cross-functional teams; comfortable operating as an individual contributor within a matrixed environment.
• A passion for exploring new methodologies and technologies, curiosity, and a desire to make a real difference in HSBC’s employee experience.

Why Join Us?

You’ll be part of a pioneering team shaping the future of employee listening at HSBC. This role offers the chance to work with innovative tools and talented colleagues, delivering insights that drive real change and enhance the employee experience across the bank.