AVP/Sr Manager Investigations

If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Employee Vetting Lead

Employee Vetting develops and advances standards and procedures to identify and mitigate fraud and related insider risks, and operates the Bank’s vetting services. This role supports delivery of all vetting responsibilities across Mexico, under the direction of the Regional Head of Employee Vetting, ensuring adherence to Group Fraud/Vetting policy (unless local legal or regulatory requirements require an alternative approach).

Key responsibilities

• Support delivery of vetting checks for new hires and re-vetting of higher-risk individuals, reducing insider risk.
• Provide clear direction to offshore vetting teams to ensure consistent, timely and high-quality outcomes.
• Investigate cases with adverse findings, assess residual risk with key stakeholders, and support/confirm vetting decisions and escalations.
• Monitor operational performance (volumes, allocation, backlog, KPIs/SLAs), drive prioritisation of urgent/high-risk cases, and support remediation of issues.
• Build trusted partnerships with HR, Legal, Compliance and GB/GF stakeholders to deliver an effective, proactive vetting service.
• Support supplier relationship management: work closely with vendors to ensure requirements are met, local changes are implemented, invoices are controlled, and continual service improvements are delivered.
• Challenge and improve vetting controls, processes and content (in partnership with Group Vetting where required) to strengthen effectiveness and customer experience.
• Support governance and communications/training initiatives locally, and contribute to cross-training and resilience within the regional team.
• Support audit readiness and issue management, including timely closure of internal/external audit actions and regulator-related points where applicable.

Risk & control responsibilities

• Maintain strong awareness of operational risk and Fraud FIM requirements; identify, assess, mitigate and report risks in line with Bank policies and standards.
• Demonstrate adherence to internal controls and compliance requirements, maintaining appropriate records and supporting timely implementation of audit and regulatory actions.
• Liaise with Compliance and other control functions on new initiatives and changes to ensure compliance risk is appropriately managed.

Knowledge, experience and capabilities

• Good understanding of employee vetting, investigative practices and/or financial crime risk.
• Strong analytical skills and sound judgement; able to make critical decisions and prioritise effectively.
• Proven stakeholder management skills, with the ability to influence and communicate confidently at all levels.
• Strong organisational, planning and time management skills; able to drive pace, urgency and collaboration across global, regional and local teams.
• Innovative, continuous-improvement mindset; experience working with vendors and service delivery metrics is beneficial.
• Evidence of ongoing self-development across multiple disciplines.

You’ll achieve more when you join HSBC!

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued by HSBC Electronic Data Processing (México) Private LTD***