Client Service Associate

Role Overview

GTS is a key strategic business for the HSBC Group under CMB and its history is mixed with almost 150 years of Group history.

Today, we are the largest international trade bank, with an unrivalled global presence and access to over 90 per cent of the world's global capital flows. GTS provides trade finance and risk mitigation solutions to customers all over the world, from SMEs through to large corporates and multinationals. GTS provides the services and financing our clients need throughout the trade cycle, from the tender process and issuance of a payment order, through to shipment and sales fulfilment. We cover various industries including commodities, global sourcing, technology and infrastructure. HSBC offers over 100 trade and receivables products.

This is deemed a Development Role. The role holder will be expected to identify for themselves and seize a range of Development opportunities. To apply those developments effectively in delivering constantly improving role outputs

The role holder will work closely with Clients, Client Managers and Client Directors through the provision of excellent and proactive support. As frontline staff, the role holder will resolve operational enquiries from both external and internal customers, UK based and offshore, enabling the Client Managers and Directors to spend more time with clients, growing income and managing risk.

Other support tasks include;

• A range of GTS defined tasks from time to time.
• Resolve operational enquiries from both internal and external customers that enable the Client Manager to spend more time with clients, growing income and meeting targets. This will involve both written as well as telephone based activities.
• Responsibility for ongoing facility amendments to the system
• Responsibility for IDS / ID queries
• Providing an excellent level of ongoing support that is always focused towards Client Managers and their clients.

Staff within Client Service will have knowledge of wider HSBC as well as GTS product offerings, policies and procedures which would enable them to fulfil customer queries and ensure alignment to the HSBC principle of Treating Customers Fairly

Knowledge & Qualifications:

Preferable - extensive knowledge of RF Systems such as IFA

• Preferable - excellent knowledge of GTS services, products and techniques.
• Preferable - detailed knowledge of RF back and front office area
• Broad knowledge of Credit & Risk including techniques to mitigate risk would be helpful
• Broad knowledge of HSBC Group companies and product ranges would be helpful
• Good level of business acumen and commercial awareneness

Desirable

• RF or Trade related industry qualifications

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.