AVP Employee Engagement

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Business Descriptor

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance

We are currently seeking an experienced professional to join the India IWPB Branch Network Central Team.

Job Introduction

AVP Employee Engagement is a Mumbai-based work-from-office role in the India IWPB Branch Network Central Team, focused on strengthening colleague engagement through timely internal communications, recognition programmes and staff events. You will manage end-to-end delivery of rewards and collateral (ePosters, certificates, pins, posters), publish key stories and quizzes, support major network calls, and coordinate with Business Heads, INM Communications and vendors to drive participation while staying aligned to Group guidelines.

In addition, you will have governance for the Branch Network on Gifts & Entertainment and Anti-Bribery & Corruption, ensuring the right awareness, controls and reporting are in place in line with HSBC standards.

Principal Responsibilities

• Drive employee engagement and recognition across the Branch Network through structured R&R programmes (e.g., Service/Sales Star, Performer of the Quarter) and high participation staff initiatives.
• Create and publish internal communications: prepare and release ePosters, Propel and Customer Wow stories, campaign announcements, trivia/quiz communications, and other approved Branch Network updates.
• Manage end-to-end rewards fulfilment within agreed timelines, including certificates, trophies, lanyard pins, ePosters and physical posters; ensure winners are informed promptly and clearly.
• Plan and execute engagement events (including festival celebrations and need-based staff events), coordinating logistics and stakeholder inputs to maximize participation.
• Provide logistics and coordination support for key Branch Network forums/calls (e.g., HoIWPB Network call), ensuring smooth set-up, invites, content readiness and follow-through actions.
• Stakeholder and vendor management: build strong partnerships with Business Heads, support functions and vendors to ensure timely delivery, quality output and adherence to procurement/GPU processes.
• Own key communication channel mailboxes, ensuring timely responses, correct routing and consistent messaging.
• Governance ownership for Gifts & Entertainment and ABC (Anti-Bribery & Corruption) for the Branch Network: drive awareness and communications, support control checks/attestations as required, maintain appropriate records, and escalate exceptions through the right channels.
• Ensure content governance, compliance and support audit readiness by maintaining documentation, controls and evidence to achieve satisfactory audit outcomes.

Education Qualifications / Certifications and Requirements:

• Bachelor's degree or equivalent experience
• Strong communication, client focus and influencing skills
• Strong sales orientation, networking and portfolio management skills
• Sound knowledge of financial services products and services and the client relationship management system
• Able to communicate well in English

Pro-tip : Familiarity with AI-enabled tools is an advantage. 

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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