Operations Manager Payment Services

Some Careers Grow Faster Than Others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking a high calibre professional to join our team as Operations Manager Payment Services.

Roles & Responsibilities: 

• Is responsible for ensuring the teams deliver in line with its demand statements
• Is responsible for planning and prioritisation of day to day services across teams
• Is responsible for supporting the implementation of change programmes as directed by the Line manager, including Global Standards, Operational Transformations and Opex
• Develop and implement Operating Procedures timely and effectively in accordance with the respective Business Services Operating Model; highlighting any local procedures and ensure on the compliance with group policy and local regulations.
• Establishes targets for a number of teams to meet overall goals in Production Quality, Services Quality, Financial Performance and Risk & Controls in owned processes
• Is responsible for identifying opportunities to improve service Quality across teams.
• Establishes the goals for Team Leaders and manages their performance.
• Is responsible for the coaching and development of individual team members and the overall development plans of the teams
• Is able to recruit team members within agreed headcount plans as directed by the Line Manager
• Is accountable for the cascade of communication across teams.
• Is accountable for the effective use of resources and use of Production Management tools (iCAT) to deliver established levels of Production Quality across teams.
• Manages resources across teams to ensure performance levels continually meet agreed standards
• Is accountable for the effective use of controls to ensure operational risk is within agreed limits across teams.

Qualifications & Experience

• University (BA/BS) Degree required
• Minimum 3 years’ experience in operations or in a directly related business/function
• Minimum 2 years’ experience or ability in leading a team
• Clear understanding of multiple operational workflows and associated operational controls
• Proven track record towards high level of customer services.
• Effective communication skills.
• Strong interpersonal skills.
• Preferable to candidates having (i) presentation skill, and/or (ii) Effective using data or Data Analysis skill and/or Transformation and project management skill (3i)

You’ll achieve more when you join HSBC.

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited

About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn