Senior Business QA Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Business QA Manager.

Business:HK Global Transformation 

Req ID: 61281

Locaiton: Guangzhou, TKH

Principal responsibilities

• Provide strategic leadership for a robust horizontal testing capability, overseeing internal staff and vendor engagements across multiple initiatives delivered.
• Build and lead a high-performing team aligned with the principles of the Business QA capability.
• Directly supervise and lead the Business QA teams ensuring alignment with organizational goals.
• Support the delivery production line (development, testing, and implementation), ensuring digital deliverables meet business requirements and are fit for release to customers.
• Contribute to the successful delivery of flagship Global Change Execution Programmes.
• Utilize external data sources and industry trends to ensure cross-browser and device coverage accurately reflects customer usage, standardizing processes while accommodating regional nuances.
• Provide direct leadership to a team of up to 100 FTEs and indirect leadership to vendor and partner resources within the capability.
• Operate within the Business QA governance structures, ensuring compliance with established standards and protocols.
• Identify key risks, issues, and interdependencies, providing appropriate mitigation strategies or escalating as necessary.

Requirements

• Strong knowledge and understanding of Agile delivery methodologies and the role of QA within them.
• Extensive experience in customer-focused organizations, particularly in disciplines such as digital transformation or change management.
• Deep understanding of testing processes and practices, with a proven track record of delivering quality outcomes.
• Demonstrated ability to lead and develop high-performing teams, with strong performance management and team development skills.
• Excellent understanding of project methodologies, frameworks, and best practices.
• Subject matter expertise in digital channels, including technical, commercial, market, and customer considerations.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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***Issued By HSBC Software Development (GuangDong) Limited***