Wealth Sales Journey Manager - Hang Seng Bank (HK)

Investments and Wealth Solutions - Wealth Commercialization and Proposition

Hang Seng's Investments and Wealth Solutions offers a full spectrum of wealth products and services to our Retail Banking and Wealth (RBW) customers, from high-net-worth to mass segments across channels to capture opportunity under different market scenarios. We play a distributor role to source investment and insurance products from service providers, manage the product due diligence and onboarding, as well as client journey design and implementation. We distribute investment funds managed by top tier fund managers covering different types of funds, across regions and asset classes. A wide range of structured products with underlying linked to equities, FX rates, interest rates, investment funds, etc. are offered for investors to pursue different investment objectives. We also offer fixed income instruments and certificates of deposit to customers who look for regular coupon payment.  Besides, we have securities services covering exchange traded equities in local and overseas markets offered through a wide variety of trading channels. Margin trading services covering FX and securities, and investment financing service provides extra liquidity and purchasing power to cater for investment needs from sophisticated investors.

We are currently seeking a high caliber professional to join our team as Wealth Sales Journey Manager.

Principal Responsibilities

• Assist in project planning, developing, and implementing strategic initiatives across the end-to-end wealth sales journey, strengthening process, controls, and governance to improve sales service quality, operational efficiency, and sales compliance
• Help define and manage end-to-end sales process requirements (business and functional) for sales suitability and workflows, documentation requirements (disclosures & suitability etc)
• Collaborate with different stakeholders to evaluate wealth solutions across wealth distribution channels and identify opportunities for customer journey experience uplift
• Maintain and continuously optimize the investment product sales process, translating user needs into requirements and keeping procedures and guidance up to date
• Support the implementation of sales controls and coordinate requirements for internal and external audit reviews
• Adhere to all relevant Group compliance policies and internal controls, ensuring all process changes follow governance (change approvals, documentation updates, communication, training, and implementation validation)

Requirements

• University degree in Business Administration/Finance/Marketing or related disciplines
• Minimum 6 years relevant experience, preferably in the banking industry
• Knowledge of investment sales journey and financial planning
• Passion for change with proven track record of managing complex delivery projects through scrums
• Passes in HKSI licensing examinations preferred
• Strong self-motivation, detail-minded and has the ability to work independently
• Good project management skill
• Good communication and interpersonal skills
• Good command of both written and spoken English and Chinese. Proficiency in Mandarin is beneficial but not essential
• Proficiency in PC application software and agile delivery tools such as MS Word, Excel, PowerPoint, JIRA and Confluence
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Hong Kong Monetary Authority - Mandatory Reference Checking Scheme.