Assistant Relationship Support Manager II

GCB 6

HSBC Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises as well as Business Banking in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to enterprises seeking to maximize their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

As part of Relationship Service Management (“RSM”) team, Assistant Relationship Support Manager II will be the primary service contact for Commercial Banking Corporate clients, delivering responsive, high-quality support while providing strong operational governance.

Responsibilities:

Client servicing & relationship support

• Act as a key contact point for Corporate clients, providing best-in-class service and timely resolution of queries and requests
• Deliver efficient operational support, particularly for complex client relationships and servicing requests
• Co-ordinate with internal & external partners to progress credit and account servicing requests end-to-end
• Handle credit risk returns and MI, including limit excess, exception reporting, documentation outstanding follow-ups

Quality assurance & operational excellence

• Validate service and operational outputs for relationship teams through screening and/or sample checks to ensure alignment with regulatory, compliance, and internal standards
• Consolidate checking results and provide clear reporting to ensure quality performance and compliance purposes
• Provide practical input and implement process streamlining and control mechanisms to reduce risk, improve turnaround times, and enhance client experience
• Assess gaps & opportunities in existing processes and procedures; propose and/or implement improvements to strengthen controls, governance, and efficiency

Training, coaching & knowledge sharing

• Deliver training to wider team on updated regulatory, compliance, and internal standard requirements 
• Coach and support new or less experienced RSM team members on operational processes and controls
• Share best practices within the RSM team and across internal working partners to drive consistent client outcomes

Requirements: 

• Thorough understanding of general banking products and services as well as having sound knowledge in using bank operating systems and credit workflow tools
• Solid understanding of credit assessment and operations, approval process and security documentation is preferred, but not essential
• Be customer-focused with excellent interpersonal and communication skills
• Be dynamic and self-motivated, with strong analytical and problem-solving skills
• Fluent in spoken and written English, able to communicate confidently in Cantonese and Putonghua
• Proficient in using Microsoft Outlook, Word, Excel and PowerPoint