Assistant Relationship Support Manager I

GCB 7

Some careers open more doors than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

Introduction

HSBC Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises as well as Business Banking in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

Principal Accountabilities

• Support Relationship Managers in delivering efficient and quality service to customers
• Act as major contact point with customers support functions to ensure smooth account operations 
• Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers

Experience

• Be customer focused and have strong interpersonal, communication and problem solving skills
• Have a good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
• Have a good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
• Fluent in spoken and written English with knowledge in Putonghua is an advantage 
• Proficient in using Outlook, Microsoft Word, Excel and PowerPoint

Opening up a world of opportunity
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.