Delivery Manager

Job Title: Delivery Manager

• I identify and oversee delivery of value stream outcomes aligned with Business Outcome Leads, especially where delivery is complex or affects multiple products or value streams. I ensure outcomes are measurable, documented, tracked and realised, so benefits and operating model impacts are evidenced and dependencies surface early in line with the change framework.

In this role, you will:

• Agree business-approved outcome and success measures
• Define scope, assumptions, dependencies and success criteria
• Work with relevant outcome owners to co-create an outcome-specific roadmap.
• Track benefits and measures with owners, explain variances
• Manage dependencies, risks and issues; remove blockers
• Prepare governance materials; track decisions and actions
• Align product roadmaps to strategic cross-product outcomes; flag orphan work
• Coordinate integration points and enablement work
• Engage architects early; record constraints and decisions
• Facilitate process mapping and improvement workshops
• Capture role, control and handoff impacts in delivery plans
• Provide planning inputs: objectives, milestones and risks
• Run cross-team rhythms: dependency reviews and check-ins as required to add value and maintain control.
• Maintain audit-ready delivery records and evidence

To be successful you will:

• Aligning multiple products to one outcome and measures
• Establishing credible baselines and benefit attribution
• Slicing target architecture into deliverable increments
• Securing timely decisions on trade-offs
• Avoiding outcomes framed as outputs, not impacts
• Keeping measures consistent and not manual
• Preventing roadmap churn without outcome traceability
• Ensuring process work drives improvement, not documents
• Engaging architecture early to avoid rework and delay
• Escalating blockers with options, not just status
• Business owners and governance stakeholders
• Product owners and product leadership
• Technology and engineering leads
• Solution and domain architects
• Outcome analysts and process specialists
• Risk, controls and security partners
• Operations and service management teams

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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