Global Trade Solutions Client Manager

The opportunity : Global Trade Solutions Client Manager

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.
HSBC Global Trade Solutions (GTS) is one of the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. It has been repeatedly recognised by the industry’s most prominent publications and associations in numerous awards for its strength in combining innovation and service excellence with end-to-end client solutions.

GTS serves as a core service provider for Corporate and Institutional Banking (CIB).

Are you interested? Do you have serving clients and managing people? Do you enjoy being part of a cohesive team?

If you answered yes to any of these questions, we want to hear from you! 

What you will do: 

The GTS Client Manager is a client-facing role and will deliver globally connected, excellent and market leading service to Premium clients. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients. The role is focused on Core Trade (including but not limited to Letters of Credit, Collections, Trade loan and TradePay) and Guarantees product support. The key areas of responsibility are as follows:

• Deliver Switzerland’s GTS strategy and operating model, aligned with Europe GTS target operating model
• Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions
• Handle, own and resolve clients’ transactional queries, issues and complaints
• Coordinate with Services (incl. GCS- Global Centre for Servicing), GTS Sales, RMs and other internal/ external staff for service performance and issues
• Provide transactional trade advisory to assigned clients, senior Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning as appropriate

In this role you will:

• Own and manage day-to-day transactional needs for an assigned portfolio of Premium clients across Core Trade and Guarantees (e.g., Letters of Credit, Collections, Trade loans, TradePay)
• Deliver Switzerland’s GTS strategy and operating model, aligned to the Europe GTS target operating model and coverage model
• Handle, own and resolve client transactional queries, issues and complaints, including recording/tracking and putting preventative measures in place to protect service levels
• Coordinate end-to-end fulfilment and service performance with internal and external stakeholders (e.g., GTS Services/Transaction Services, GSC, GTS Sales, BDMs, RMs, and external parties where applicable)
• Provide transactional trade advisory and guidance to clients and internal partners (BDMs/RMs), and input into account planning
• Drive client adoption of self-serve solutions/tools and support client onboarding/orientation (example: HSBCNet Trade modules and others)
• Support revenue growth and retention by delivering excellent service, reducing sales time spent on service, and providing qualified leads to GTS Sales
• Maintain strong risk, compliance and control discipline, adhering to laws/regulations and Group policies, completing mandatory learning, and contributing to process improvement and operational risk monitoring

You should apply if you have:

• Ability to communicate fluently both verbally and in written form in English. German/French knowledge is an advantage
• Relevant experience in GTS products/ processes and client service (Core Trade and Guarantees in particular) and client service is essential
• Knowledge and experience in GTS products/processes 
• High commitment to service excellence and client relationship management
• A passion for serving clients and managing people
• Strong interpersonal, influencing and communication skills
• Strong multi-tasking and problem-solving skills
• Strong relationship-building skills
• Certificate in International Trade and Finance (CITF) certification is desirable
• Due to immigration restrictions in Switzerland we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers   

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