Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business:IWPB Technology

Principal responsibilities

Incident management (reactive “keep it running”)

• Monitor alerts/dashboards and respond to incidents (often 24x7 or on-call).
• Triage issues: scope, severity, impacted users, recent changes, dependencies.
• Apply workarounds, rollback changes, restart services, clear stuck queues/batches, etc.
• Coordinate with engineering/L3, infrastructure, DBAs, vendor teams.
• Provide business comms: status updates, ETA, impact, next update time.

Problem management (prevent repeat incidents)

• Drive or contribute to RCA (Root Cause Analysis).
• Raise problem tickets, track actions to completion, and confirm fixes worked.
• Identify patterns: repeat alerts, capacity issues, flaky integrations, data defects.

Production hygiene & operational readiness

• Maintain runbooks/KB articles (known errors, recovery steps).
• Improve monitoring and alerting (reduce noise, catch issues earlier).
• Validate supportability for new releases: logging, dashboards, alert thresholds.

Change & release support

• Support production releases (deployment verification, smoke checks).
• Review changes for operational risk; ensure backout plans exist.
• Coordinate change windows, post-deployment monitoring, early-life support.

Access, controls, and audit

• Follow strict controls for privileged access and evidence capture.
• Ensure incident/change records are complete for audit (timestamps, actions, approvals).

Requirements

• Strong incident triage mindset and calm under pressure.
• Strong SQL programming skill.
• Good understanding of application architecture, integrations, and data flows.
• Hands-on with logs/monitoring tools, SQL queries (where appropriate), batch/queue ops.
• Clear, disciplined communication (especially during major incidents).
• Working knowledge of ITIL (Incident/Problem/Change).

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***