Consultant Specialist

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business: CTO Data Technology

Job ID: 55078

Principal responsibilities

• Incident Resolution and Management:
• Mobilize and facilitate service recovery of Major Incidents through technical and business calls.
• Communicate impact and recovery progress to stakeholders through agreed communication procedures and platforms.
• Troubleshoot and resolve incidents efficiently to minimize service disruption.
• Capture detailed records of incident recovery activities, decisions, and timelines.
• Problem Management Support:
• Support the Problem Management incident review processes to identify root causes and implement corrective actions.
• Collaborate with cross-functional teams to ensure effective resolution of recurring incidents.
• Compliance and Standards:
• Ensure compliance with all relevant controls and standards, including the Service Management Standard.
• Maintain high data quality in Service Management systems of record.
• Service Resilience and Sustainability:
• Ensure service resilience, service sustainability, and recovery time objectives are met for all software solutions delivered.
• Implement automation solutions to enhance incident response and resolution processes.
• Continuous Learning and Expertise:
• Keep up-to-date with current tools, technologies, and areas such as cybersecurity and regulations pertaining to data privacy, consent, and data residency.
• Share knowledge and best practices with team members to foster a culture of continuous improvement.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in incident and problem management within an IT support environment.
• Strong understanding of IT Service Management (ITSM) frameworks and best practices.
• Familiarity with automation tools and techniques to improve operational efficiency.
• Technical competency in the following technologies:
• AWS (Amazon Web Services)
• Linux operating systems
• Java programming language
• MongoDB database management
• Kubernetes for container orchestration (IKP)
• Kafka for stream processing
• CI/CD pipeline orchestration (Jenkins, DevX etc.)
• App Dynamics / Splunk for observability, Open Telemetry is a plus
• Excellent communication and interpersonal skills to effectively engage with stakeholders.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Previous experience in HSBC are a plus.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited Xian Branch***