Associate Director, Software Engineering

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Software Engineering.

Business: GTS Technology

Job ID: 59840

Principal responsibilities:

• Take full accountability for the day-to-day support and operational stability of global production services. Ensure production support activities meet agreed service levels, operational controls and quality standards.
• Strong sense of urgency when assessing impact, prioritising actions and mobilising the right technical teams. Ensure appropriate escalation when incidents present material customer, regulatory, financial or reputational impact.
• Monitor the healthiness of production systems and recover the systems as quickly as possible when incidents occur and provide on-call support on production services with the aim to recover services from outage at the earliest and avoid recurrence of same Incident.
• Coordinate incident response and firefighting activities across applications, infrastructure, database, network, security and third-party teams. Identify recurring issues and drive permanent fixes, automation and process improvements.
• Lead the response to major and high-priority production incidents from detection through service recovery and closure. Provide concise, accurate and timely incident updates to senior management, business stakeholders and other relevant audiences.
• Manage post-incident reviews, identify lessons learned and ensure corrective and preventative actions are delivered. Maintain effective support procedures, knowledge articles, service documentation and operational runbooks.
• Help develop a strong pipeline of production support and incident management capability. Encourage knowledge sharing, operational discipline and continuous improvement within the production support community.
• Work on various monitoring tools gives a solid exposure where can progress on to become a tooling SME.
• Improving the way of working, open to creative way of work.

Knowledge & Experience/Qualifications:

• Solid Production Support, Operations knowledge, Incident management and problem management experience.
• Proven experience leading major production incidents and coordinating recovery across multiple technical teams.
• Proactive approach to identifying operational risks, recurring issues and opportunities for automation or service improvement.
• Excellent analytical and problem-solving skills. Experience with business-critical server application support will be an advantage.
• Ability to work flexibly across time zones and participate in an on-call or out-of-hours support rota, where required.
• Good exposure and solid understanding of Web based Application Support in a multi-tier architecture within Banking domain.
• Hands on experience on SQL (Oracle database) and UNIX / Shell scripting, knowledge on application and Oracle database performance tuning is a plus, Python based automation is a plus.
• Experience in any Industry standard Application Performance Monitoring Tool such as App Dynamics, Control-M, Plexus Splunk, and other internal ticketing Tool e.g. RTC / ServiceNow.
• Background/previous experience on Java and Spring framework, experience on Spring Boot and Spring Cloud is a plus.
• Understanding of Micro-services, REST APIs and integration with Mule Gateway, AnyPoint, IKP is a plus.
• Sense of urgency, pro-activeness, able to work independently to meet deadlines and under pressure.
• Strong communication and teamwork abilities.

Additional skills will be good to have?

• Bachelor’s degree in Computer Science, Information Technology, or a related field with 10+ years of relevant experience.
• Experience working in Agile methodologies, including Scrum or SAFe.
• Strong written and verbal English communication skills.
• Self-motivated, positive, and flexible, with the ability to work independently and collaboratively in a global team.

Job Board Tags:

/WX

/51

/LP

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***