Customer Due Diligence Analyst

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share

This role checks and validates the opening of new products for new or existing customers—from initial instruction (via any channel) through to set-up—making sure HSBC complies with relevant regulations and internal policies. The jobholder performs CDD/KYC onboarding checks, researches and analyses customer documentation using internal and external sources, identifies when extra checks are needed, and escalates higher-risk or unclear cases to Compliance or other specialist teams.

A key part of the role is supporting Global Standards Customer Data Readiness and other regulatory remediation activities: reviewing customer information, determining what remediation is required, fixing gaps, resolving issues, and interpreting policies/processes when expertise is needed. The position sits in HBBM’s Entity Chief Control Office and works closely with customer-facing channels and back-office teams, interacting with clients when necessary to achieve outcomes—while aiming to minimise customer impact and maintain a strong customer experience.

Responsibilities include:

• Perform CDD/KYC onboarding and remediation checks in line with policies and regulatory requirements
• Gather, review, and analyse customer documentation; update systems and complete admin tasks
• Identify exceptions and escalate cases requiring additional review
• Ensure processes/documents meet risk, audit, and regulatory standards
• Coordinate and monitor account maintenance/processing/service

Minimum requirements:

• Bachelor’s degree (Business Administration or similar)
• Banking/financial institution experience
• Experience in regulatory-related account opening / due diligence; understanding of KYC
• Strong issue resolution, time management, customer service, and communication skills

You’ll achieve more when you join HSBC.


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