Technology Market Management

GCB 4

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HSBC Digital Business Services (DBS) is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition. 

The Chief Technology Office (CTO) within DBS is the technical foundation of HSBC and manages the bank’s underlying hardware and systems. CTO’s infrastructure estate spans data centres, databases, middleware, internal cloud and end user technologies and devices. CTO also manages the networks HSBC colleagues use every day and operate the help desks that provide them with IT support. CTO enable HSBC colleagues to work – and HSBC customers to bank – in a stable, safe and secure way.

Data Centre Operations (DCO) commissions and operates a sustainable, physically secure, resilient and commercially managed Data Centre and IT Equipment Room estate. DCO delivers to industry infrastructure uptime targets that supports risk appetite, ahead of business demand and regulatory expectation. This ensures that the availability of business and IT services are protected from Data Centre incident or failure. 

Data Centre Management (DCM) delivers the day-to-day data centre operations while the DCO role is outward facing and more strategic. HSBC have data centres across Asia Pacific with key facilities in HK, China and India where DCO and DCM teams are located. 

DCO are currently seeking a high calibre professional to join our team as the Asia Pacific Head of Data Centre Operations (excluding India and China which have their own DCO heads).

Principal Responsibilities

In this role you will:

Responsible for the implementation of group strategy, policies, procedures and regulatory compliance of all data centres within Asia Pacific (excluding India and China) ensuring:
1.    All CTO and DCO Strategy is implemented and reported on. All DCO standards and policies are implemented
2.    Policy and procedures are communicated, understood and appropriately implemented. Compliance to policies, procedures and standards of conduct
3.    Implementation of DC Strategy. Stakeholder management. Accountable for within market DC Regulatory and Compliance
4.    Support the regional Head of CTO and the global Head of DCO to manage DCO in India and China
5.    Key participant in the global DCO team and regional CTO team. Identify continuous improvement opportunities
6.    Facilitate the delivery of DCM services in each ASP market:
a.    DC Infrastructure Service Availability
b.    Capacity, Whitespace, Data Cabling, Power and Cooling, Physical Security, Health and Safety of the Data Centres and staff within the data centre facilities
c.    Annual Operating Planning of Staff, Vendor and DC Infrastructure CapEx and OpEx Planning

Qualifications / Requirements

To be successful you will need:

1.    data centre operations or IT operations experience. people management experience on large scale organization
2.    regional / sub-regional experience extending beyond HK, ASP and Middle East markets
3.    A strong understanding of operational and control frameworks. Experience leading a cross-functional team. Experience on vendor or 3rd party management. Experience executing through a matrix / virtual organization 
4.    Proven management or leadership skills as part of a dynamic team. A track record of delivering transformational and complex change
5.    Strong negotiating and communication skills to all levels of business and / or IT. Strong reporting experience up to executive level reporting packs
6.    Proven decision making and problem-solving skills. Ability to work under pressure. A willingness to “do the right thing” and "do what it takes" to get the job done
7.    IT or Facilities Management related degree and 10 years of data centre / IT operations experience
8.    Willing to attend evening calls (typically to 22:00) with the global DCO / DCM teams on at least two nights every week

Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.