Production Engineer, Global Foreign Exchange

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.  

In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited. Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group. We have different capabilities that provide tools and processes to facilitate the functions, business, and entities with their service management responsibilities. 

Foreign Exchange Information Technology (FX IT) focuses on the support and development of systems and processes for the Global Banking and Markets FX business worldwide. FX IT is currently made up of staff based in Hong Kong, London, New York, Guangzhou and Toronto.

The candidate will be responsible for production management for HSBC’s FX electronic trading systems, primarily supporting the New York online day, although the role will also be part of Regional and Global Teams providing follow-the-sun operational support to Europe and Asia, when necessary, under a DevOps IT service delivery model.

This role will focus on providing business-facing support to the FX Trading, Sales, Quants and Middle Office desks based in New York. There will be a need to provide weekend and holiday support on a rota basis. The Bank’s primary FX trading platforms are built in-house.

As our Production Engineer, Global Foreign Exchange, you will:

• Ensure all production incidents, service requests and problems logged and resolved in the bank’s systems
• Help maintain an information repository of application support material that can be accessed by support resources
• Perform weekend application upgrades, configuration and patching across multiple environments in line with requirements and procedures
• Maintain regular communication with the client base to provide status updates, successful solutions as well as documenting all activities for future reference
• Work in a rotation to provide Sunday afternoon health checks and support for the FX market open in Asia
• Proactively monitor system health, using the monitoring tool Geneos or pick up automated alerts via chat or email. Escalate to the development team or vendor if needed
• Respond to user queries from client services, sales, traders or quants trading
• Perform DevOps tasks e.g. service migration, monitor setup
• Perform housekeeping for server disk issues and review the housekeeping job to improve the automated solution

You’ll likely have the following qualifications to succeed in this role:

• Experience in application support in the financial markets
• Script and program knowledge to assist in troubleshooting (Unix scripting / JAVA / Python)
• Willingness to take ownership of problem resolution and additional responsibilities where applicable
• Excellent written and verbal communication skills. Must be able to interact and work well with traders, back-office personnel, vendors, the futures business and other IT teams
• Customer-facing skills - to be able to hold one’s own in discussions with demanding front office users and experience managing third-party suppliers
• Process excellence – a passion to achieve results through effective organization, process disciplines and maintain effective business partnerships with peer support & operations groups
• Ability to work unsupervised and under pressure for periods, individually and as part of a team
• Knowledge of networking and TCP/IP family protocols
• Ability to troubleshoot and resolve infrastructure issues: Network, Disk space, High CPU

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position. 

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. 

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.