Technology Country / Region / Market Management

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Technology Country / Region / Market Management

Role Purpose:

The Operations Engineering role is responsible for supporting the delivery of operational solutions and resolving issues, incidents, and service disruptions. This role is responsible for the continuity of the engineering infrastructure to ensure the operational efficiency of solutions for a Technology product or service.

This role will be responsible for carrying out all or some of the following activities:

Ensuring the operational stability, integrity, and availability of the products and services that the team supports.

Ensuring compliance with applicable service management standards and the presence of high-quality data in the service management systems of the registry, as well as compliance with all additional standards and controls where applicable.

Supporting the identification and resolution of all incidents associated with the IT service as established by the Operations Development team management.

Ensuring compliance with service resilience, service sustainability, and recovery time objectives for all delivered software solutions. Deliver engineering changes to the infrastructure, prioritizing the customer or user experience.

Develop and implement infrastructure changes that meet anticipated load, performance, availability, security, and resilience requirements.

Deliver infrastructure changes focused on automating the generation, testing, and processing of code across all environments to minimize variation and ensure high future quality of code and data.

Drive automation, continuous integration, and high availability through system monitoring and maintenance.

Establish a digital environment and automate processes to minimize variation and ensure high future quality of code and data.

Stay current and develop expert-level knowledge of relevant tools, technologies, and areas, such as cybersecurity, and regulations concerning data privacy, consent, data residency, and other related topics.

Lenguage Level:

• English level – Advanced English proficiency – C1._____
  
  
  
• Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***