Head of Business Risk and Resilience

General Role Purpose

• The Business Risk and Resilience function plays a pivotal role ensuring that GCOO and Operations across the Group operate within risk appetite, ensuring efficient and effective resilience, risk, and control management. 
• It will provide visibility of risk and resilience vulnerabilities, remediation activity and strategic guidance regarding potential exposure and impacts, including internal and external environmental changes, and embed robust risk management processes and strategic outcomes globally across all GCOO teams.
• The function encompasses Controls Office, Operations Resilience, Protective Security, Business Continuity and Incident Management (BCIM)　and  Third Party Risk management.
• The Japan Head of Business Risk will lead the function across all these disciplines for Japan, driving a high performing culture, consistent control standards and improved/automated processes. It will partner with all GCOO leaders to embed control and resilience across GCOO as well as define and embed resilience practices and standards for Japan.
• The role holder has direct accountability in effectively managing the adherence to the Non-Financial Risk Framework across Japan, leading risk and control remediations (as required) as well as leading and influencing conversations with Senior Management.
• This role acts as First Line of Defence and ensures the bank operates within its risk appetite by providing specialist risk and control knowledge and insights, promoting the right risk and control culture and decision-making across the entities e.g., the Businesses and Group Infrastructure that operate in the entity, as applicable.
• This role identifies trends to anticipate future developments in the risk and control environment, positively challenges less than effective controls, tasks, and behaviours.

Accountabilities

• Active and engaged member of the Japan Chief Operating Officer (COO) senior leadership team. Provide leadership driving the people agenda, developing/influencing and role modelling the HSBC values.
• Define and execute HSBC’s global business risk and resilience strategy, aligning with regulatory expectations and business goals.
• Drive a risk aware culture, ensuring proactive identification and mitigation of operational, third party and security risks.
• Support the Japan COO to effecitvley manage the risk and control environment, providing insight on control effectiveness and emerging risk – a key priority in driving the Banks’ strategy, coordination and agreement of strategic plans across Japan, development and implementation of HSBC’s Governance and Organisational Design  and processes, as well as manage the Japan COO’s commitments across  governance forums.
• Develop strong advisory controls relationship with the Chief Operating Officer and Chief Executive Officer for Japan as well as leaders across Business and Infrastructure teams. Represent risk and controls management to Executive Management in Japan as and when needed
• Engage with industry bodies to shape and influence resilience standards and emerging risks.
• Responsible for managing xLoB / xEntity Operational Resilience deliverables to meet HSBC Japan Chief Operating Officer, Chief Risk and Compliance Officer, and Chief Executive Officer’s accountabilities.
• Accountable to HSBC Japan and play a key role in supporting the transition of Operational Resilience from Programme delivery to Business as Usual (BAU).
• Take ownership for establishing the new Business Risk functional capabilities, focussing on outcomes, proactive risk mitigation and investment and benefits returns
• Drive the development and adoption of technology techniques and to enhance the bank’s approach to the mitigation of non-financial risks
• Drive connectivity and collaboration across the enterprise, to drive integrated resilience capabilities including Controls, Business Continuity and Incident Management, Protective Security, Third Party Risk Management and all Non-Financial Risks.
• Oversee the Chief Control Office, embedding a robust risk and control framework across GCOO.
• Oversee Group third-party risk vs. appetite working with Business and Infrastructure Non-Financial Risk teams on remediation of Third-Party risk
• Deputise for the Japan COO in various risk and control forums as and when needed

Leadership:

• Strong leadership, stakeholder management, resilience and influencing skills up to board-level executives, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels; imperative to navigate Business and Infrastructure stakeholders to achieve the required outcomes.
• Cultivate a positive controls culture across the Japan COO leadership team and across the franchise to continuously increase risk and control awareness and capability
• Assess and build the right skills and capabilities to manage the dynamic risk and control landscape
• Understand and translate strategy from a risk and control perspective across Japan, including aligning directions Exceptional interpersonal and management skills with experience in establishing and managing a wide range of projects, across multiple work stream teams and stakeholders of different levels, cultures, and operating models
• Role modelling a positive work culture based on respect for people, integrity of actions, creativity and collaboration leading to increased productivity
• Proven ability in developing and managing high performing teams with clear vision; focused on orchestrating the strategic change agenda and driving tangible customer outcomes

Management of Risk

• The job holder will continually reassess the operational risks associated with the role and business area, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department.

Observation of Internal Controls

• The role holder will adhere to, and be able to demonstrate adherence to, internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

Role Attributes

• Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast-changing discipline
• The role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and services.
• Management responsibilities for a team of professionals (including responsibility for budget, and planning)
• Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis
• Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis
• Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation.
• Latitude to make decisions within the value unit / region / product / legal entity strategy guidelines.  There is direction from the long-term business goals with few or no policies to direct how the role should work.
• Creates business plans for own teams and expected to contribute into value unit / region / product / legal entity strategy.
• The role holder must possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others, and negotiate with significant latitude for the final outcome.
• The job is likely to be involved in both internal and external negotiations which will have a major impact on the function, and possibly the entire business unit.

Experience and Qualifications

• Over 10 years of experience in banking and financial services with strong exposure in governance and controls, operational risk management, control functions, or related fields.
• Solid understanding of banking and financial services, local regulatory requirements, systems and internal control processes and framework, particularly within HSBC or similar institutions.
• Leadership experience in leading and managing a high performing team in a matrix organization.
• Strong stakeholder management skills, with the ability to work cross-functionally and collaborate with all levels of stakeholders, both locally and regionally, to bring positive impact across the organization.
• Highly organized, attentive to details, and ability to manage multiple priorities effectively under pressure.
• Strong analytical and problem-solving skills to mitigate risks and define solutions.
• Excellent communication, presentation, and negotiation skills across teams and senior counterparts.
• Lead but also willing to play hands-on in the team when needed.
• Professional language proficiency in both English and Japanese is mandatory (this role will require professional language proficiency in speaking, reading, and writing.)
• Bachelor’s degree.