Transaction Monitoring Operations Manager

Risk and Compliance is a global function that brings together all aspects of regulatory and financial crime risk management. Acting as risk stewards, and incorporating a range of specialist teams, we work together with the business and leverage advanced technology to help HSBC navigate a complex regulatory landscape and embed a sustainable approach to compliance risk management that supports safe growth and ensures fair outcomes for clients. Compliance aspires to continuously raise the bar and set leading standards across the industry to help HSBC safeguard its customers and the communities within which it operates.

<Functional Description>

FCI TM Operations(Transaction Monitoring) is one of the teams within FCI (Financial Crime Investigations). Transaction monitoring is a process to detect and limit potential financial crime risk exposure by analyzing cases generated by TM systems for multiple Line of Business products and identifying cases with potential financial crime. That includes, but not limited to below:
(i)    Analysing the cases with the utilisation of internal system data sources and external sources available to establish whether the alerted activity is in line with the subject’s expected behaviour where case closure is warranted if no unusual activity is identified.
(ii)    Action where unusual activity is identified that warrants a financial crime investigation and potential consideration by the appropriate Money Laundering Reporting Officer (MLRO) or delegated authority as to whether a Suspicious Activity Report (SAR) or Suspicious Transaction Report (STR) is warranted.

People Responsibility: No

Reports To: VP, TM Operations/ SVP and Head of Investigation

<Role Purpose>

Responsible for conducting investigations in accordance with the procedures to fulfil regulatory requirements

<Job Contents> 

1. Conduct transaction monitoring and review customer activities to identify unusual or potentially suspicious transactions.

2. Perform investigations on assigned alerts/cases, with guidance and training, in accordance with internal procedures and timelines.

3. Prepare clear and structured case records, including investigation notes and summaries, to build strong analytical and documentation skills.

4. Support quality checks to ensure investigation outputs meet internal standards and regulatory expectations.

5. Assist in follow-up actions such as KYC/CDD refresh, Request for Information (RFI), and other related tasks to gain end-to-end case handling experience.

6. Collaborate with cross-functional teams (e.g. frontline, operations, regional teams), gaining exposure to different areas of the bank.

7. Participate in routine risk control activities, including reviews of outsourced processes, to understand regulatory requirements and control frameworks.

8. Support the preparation of management reports (MI) and contribute to AML-related projects, providing opportunities to develop project and stakeholder management skills.

<Skills Requirements>

1. Education: Bachelor degree or above.
2. Good command of English.
3. AML/CFT related experience is preferred.

<License/Qualification Requirement> 

1. Domestic or international AML/CFT professional certificate issued by an institution recognized by the FSC.

※ Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.