SVP and Head of Digital Channels

Ready to shape digital channel transformation across IWPB in Taiwan?

Why HSBC

HSBC is one of the largest banking and financial services organisations in the world. Guided by our purpose of opening up a world of opportunity, our ambition is to become the world’s most trusted bank globally, putting customers at the heart of everything we do.

The Role

As SVP and Head of Digital Channels you’ll help execute HSBC’s strategic change agenda for International Wealth and Premier Banking (IWPB) in Taiwan. IWPB is our global business combining Retail Banking and Wealth Management and Global Private Banking serving millions of customers worldwide across the spectrum of private wealth. This role focuses on scoping and delivering global strategic change programmes with the business and through strategic delivery partners. You’ll create alignment across stakeholders on plans commitments and governance then keep delivery on track across cost quality and outcomes. Success means clear programme control strong benefit realisation and consistent delivery quality across global programmes.

What you'll be doing

• Execute HSBC’s strategic change for IWPB through scoped and delivered global programmes
• Shape strategic change planning by providing input to programme deployment and sequencing
• Influence stakeholder buy-in on programme plans including requirements quality assurance budget schedule scope and contingency plans
• Monitor delivery progress and report to stakeholders including risks issues and dependencies
• Evaluate benefit realisation impact and take action to minimise slippage against outcomes
• Review performance against Transformation objectives and take remedial action where required
• Govern delivery to agreed cost quality and delivery commitments across priority market teams
• Embed programme governance standards and tools across risk logs change control and resource requests
• Ensure global programmes maintain sufficient resource allocation
• Manage internal and external third-party delivery partners for relevant programmes

What we're looking for

• Bring substantial banking industry experience with proven delivery in complex environments
• Demonstrate strong programme and project management capability across budget schedule scope risk and quality assurance
• Show experience overseeing multiple deadlines and changing priorities while maintaining delivery control
• Evidence ability to influence and secure stakeholder commitment on programme plans and changes
• Apply practical governance discipline using standards and tools such as risk logs change control and resource requests
• Demonstrate experience tracking risks issues and dependencies and reporting progress clearly to stakeholders
• Show capability to measure and improve delivery quality using methods such as KPIs and surveys
• Bring experience managing third parties and coordinating delivery through strategic partners
• Show a strong sense of ownership and focus on efficient and effective customer service delivery

Deliver change that customers feel

If you want your work to translate into better digital experiences and stronger outcomes for IWPB customers this role gives you the scope to make that happen. You’ll partner across business teams and delivery partners to turn strategic programmes into measurable results. The focus is on disciplined execution clear governance and benefits that stand up to scrutiny. Apply to help shape the next phase of IWPB transformation in Taiwan.