SVP Insurance

<Job Summary>

International Wealth and Premier Banking (IWPB) is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs. 

• People responsibility: Y
• Report to: SVP and Head of Wealth and Premier Solutions
• Role Purpose:

The role has direct responsibility for aligning the insurance business, products and their local pricing in Country within the parameters of the Group stratey. Ensuring that the local implementation of that strategy locally manifests itself as a proposaiton and wealth-led, customer centric business.

The individual will manage a suite of insurance products across the IWPB range and the business performance of those products with responsibility for leading the synchronization between Country/Region and Grout requirements, in addition to working closely with the local insurance providers and leading the product anagement team. The individual will deliver the P&L as set by Group and Country for sales and retention targets for products Centrol to delivering on these aims is the need to work with all the distribution channels and teams to be successful.

This role is responsible for overall local management of the the reloationship with local insurance providers, product management and pricing influencing the performance of IWPB. It also has responsibility to influence the product range, ensuring Country fit by providing feedback to Group and positioning HSBC for ong-term sustainable grouth and the implementation of Group Strategy.

• Job Content:
  • Drive a culture of customer journey sesign and adoption in the development of customer solutions and products
  • Build relationships with regulator and other key financial bodies within Country to ensure retulatory compliance with implementing products in Country
  • Interact with senior business managers to identify peer company best-in-class service practices and technologies to improve customer experience
  • Determine the need and monitor our competitive position ersus our peers within the assigned customer segment hrough market research, data warehouse analysis, complaints data and feedback from other business units and line managers
  • Analyse information gathered to enhance the implementation of product strategies locally
  • Lead and develop an effective team through communication, performance management, development plans and reward/recognition practices

<Skills Requirements>

• Proven and progressive marketing experience in Banking/Insurancde industry, including proven management/leadership experience
• Strong knowledge of the customer service comcept and its impact on customer relationships
• Proven track record of communicating effectively within the organisation and external groups
• Strong managerial, analytical, communications, decisition-making, lateral thinking, influencing and interpersonal skills
• Ability to work in a team-oriented environment and effectively influence and communicate across various business lines at different levels within the organization
• Knowledge of the organization and its proiducrs, processes and pertinent regulations affecting their delivery
• Strong ability to credibly inteact with senior management

<License Requirement>

0-3M: 防制洗錢及打擊資恐專責主管、專責人員及國內營業單位督導主管