Mortgage Retention Manager

International Wealth and Premier Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

- People Responsibility: Y
- Report to: SVP and Site Head of CCSS

Job content:

1. Lead and manage the team to ensure performance targets are met.
2. Develop, implement and optimize management strategies to improve team productivity and effectiveness.
3. Proactively manage mortgage portfolio by implementing a qualified mortgage service platform.
4. Build proactive customer retention model and efficient complaint handling process for Retail Banking products including Mortgage, Personal Loan and Credit Card.
5. Provide business analysis information to help developing business strategy and suggestion for management.
6. Ensure adherence to all compliance requirements.

Skills Requirements:

• University above, majoring in finance or business related is preferred.
• More than 5 years of Mortgage related experience or background
• Intensive time schedule that requires high efficient, well organized coordinating capability.
• Good communication and collaboration skills.

License/Qualification Requirement:

• 須於到職3個月內取得銀行內部控制與內部稽核測驗及金融市場常識與職業道德證照

※ Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.