Client Service Manager

<Functional Description>

Global Payments Solutions (GPS) within HSBC Bank (Taiwan) Limited (“HBTW”) provides payments, collections, and liquidity products to approximately Commercial Banking and Global Banking corporates and institutions.

People Responsibility: No

Reports To: Head of Client Service and Account Management 

<Job Contents> 

1. To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank
2. To act as the point of contact for selected top-tier revenue clients, take ownership of their queries and to assist clients in resolving all operational issues
3. To understand client’s needs and provide feedback on product/system requirements, and spot cross-sell opportunities, and act on them, as necessary
4. To take ownership of issues, including its timely escalation, until customer accepts its resolution

<Skills Requirements> 

1. Communication skills in writing, over the telephone and in personal meeting with clients
2. Ability of handling customer complaints and building personal & cordial relationship with clients
3. Take ownership of issues, including its timely escalation and resolution
4. Fluent English in both written and spoken
5. IT related education background will be a plus or advantage