Client Service Manager

<Functional Description>

Global Payments Solutions (GPS) within HSBC Bank (Taiwan) Limited (“HBTW”) provides payments, collections, and liquidity products to approximately Commercial Banking and Global Banking corporates and institutions.

People responsibility: N
Report to: SVP, Head of Client Service and Risk Coordinator

<Job Content>
1) To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank
2) To act as the point of contact for selected top-tier revenue clients, take ownership of their queries and to assist clients in resolving all operational issues
3) To understand client’s needs and provide feedback on product/system requirements, and spot cross-sell opportunities, and act on them, as necessary
4) To take ownership of issues, including its timely escalation, until customer accepts its resolution

<Qualifications>
1) Communication skills in writing, over the telephone and in personal meeting with clients 
2) Ability of handling customer complaints and building personal & cordial relationship with clients
3) Take ownership of issues, including its timely escalation and resolution 
4) Fluent English in both written and spoken
5) IT related education background will be a plus or advantage