Senior Checks and E-Commerce Associate

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Checks and E-Commerce Associate.

Role Purpose

The Senior Checks and e-Commerce Associate controls the flow of highly sensitive information to and from internal and external parties to ensure that transactions for large local corporations and multinationals that require delicate handling are verified and processed precisely and in accordance with strict controls of the department and in time for the relevant cutoffs.

Principal Accountabilities

1. Handling all transactions relating to the National Network Collections (NNC) of CIB/GPS through HUB, MWS and SVM. This includes but not limited to posting, reconciliation and resolution of any issue or incident connected to NNC.

2. Investigation and resolution of discrepancies/exceptions in all channels and products, primarily NNC-related unmatched reconciliation items.

3. Handling of Integrated Receivables Solution (IRS Express) channel for check collections of HSBC corporate customers. Staff will also be responsible for balancing and reconciliation of posted transactions as well as the resolution of issues and incidents connected to IRS Express.

4. Cheque issuance and deposit. They include all or a combination of the following activities: printing, funding and monitoring customer accounts, repurchase and reissuance, handling of priority payments for check issuance; and receiving and teller functions including posting and balancing for check deposit. The activity area also includes updating/generating reports and records in HSBC systems as well as placing and lifting holds on accounts.

5. Support of outsourced functions of Cheques Processing Paper such as PDC Warehousing and Check Outsourcing (COS). This includes providing assistance to SSV officer on vendor performance and risk management and in closing open issues and incidents. This also includes coordinating with lines of business and other departments, other vendors and sometimes even customers.

6. Inventory management for check supplies i.e. checkbooks, cashier’s orders, company checks, etc.

7. Participate in resolution of all open audit (1stLOD, 2ndLOD, 3rdLOD) items for processes under her his/her remit.

8. Contribute to process improvements and ensuring efficiency and effectiveness of processes under his/her remit.

9. Extend support to the department for relieving purposes.

Experience, Skills and Qualifications  

• Various products of CIB/GPS
• Knowledge in various HSBC sytems i.e. HUB, MWS, SVM
• Proficient in Microsoft Office applications i.e. MS Excel, MS Word, etc.
• Strong analytical and interpersonal skills
• Good verbal and written communication skills