Manager Performance Services

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Performance Services

HSBC GCOO is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. GCOO combines global expertise and technology to help keep us ahead of the competition.

Chief Operating Officer (COO) has overall responsibility for managing GCOO, providing essential support for the bank through operations, technology and key central business services. 

The Performance Services (PS) team supports the COO by working with teams internally and externally on the COO’s behalf, provides business management support (e.g. communications, strategy execution, financial management, governance and people engagement) and provides a wide range of employee services and benefits. The PS Team will also drive continuous improvement across the Group COO structure in areas such as Change Execution, Regulatory Reporting Risk Management, Simplification and Automation.

In this role, you will:

• Ensure delivery of excellent customer service to COO including but not limited to management of calendar and relevant logistical requirements, handling reimbursements and expense liquidation.
• Provide administrative support to Country COO/ Head of Performance Services including but not limited to management of club shares, management of bank-wide vendors for administrative services (e.g. bank cars, office supplies), support as an alternate Business Continuity coordinator for COO Office.
• People Strategy – take the lead in planning and execution of staff engagement and internal communication initiatives.
• Communications – provide support in executing communication plans both within and outside of the Functions (and Regional/Country COO) to ensure internal and external teams have a strong understanding of the Function’s purpose, strategy, deliverables and value.
• Governance – provide support to line manager in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management controls.
• Financial Management – provide support to line manager in robust financial planning, management, tracking and reporting, with Global/Regional/Country Finance.
• Service Performance Management – provide support in managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”.
• Deliver Change Execution – assist in managing business or team change, either internally or externally driven, effectively and efficiently, with appropriate stakeholder communication, to ensure the Country COO delivers their required services.
• Organizational Design – assist in maintaining and reviewing organisational designs.
• Support the execution of policy and process – in line with Global, Region and Country HR, ensuring our people are engaged, well managed and supported.
• Project and Strategy Execution – assist to implement approaches for Country COO Head of Performance Services ensuring strong stakeholder understanding of the purpose and value of the HSBC strategy

To be successful in this role, you should meet the following requirements:

• Experience in banking or financial services, preferably in a global organisation.
• Experience in internal communications, people engagement, financial budgeting, and vendor management processes.
• Good verbal and written communications skills required in English, other language abilities are advantageous.
• Comprehensive ability to use Word, Power Point, Excel, SharePoint.
• Understanding of HSBC structures, processes and objectives across the Group.
• Knowledge of GCOO or similar functions in other organisations, functionally, operationally and financially.
• Good relationship management, collaboration and influencing skills.
• Project management experience with an ability to influence stakeholders.
• Previous background of working in a matrix organisation structure.
• Ability to articulate complex topics concisely and in simple language through the use of summary reports, dashboards and visual representation.
• Ability and comfort to work across cultures.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines