Chief Information Officer

Role Purpose

This role will lead staff within Philippines Technology Teams, the candidate will help strengthen oversight and streamline governance between Local & Regional teams, both Business & IT. Besides, s/he need to work closely with all business lines and build strong relationships with Senior leaders to provide essentials support to Asia & Middle East CIO on matters relating to relevant regulatory and board relationships within the Market. S/he need to collaborate with peer regional heads, GB/GF business, and other senior IT Personnel to implement IT goals in the Market, policy, expense and regulatory constraints, in line with technology strategy, priorities and budgets.

Governance and Committee Memberships

• Philippines OpCo
• Relevant Technology Forums to represent Philippines Technology

Principal Accountabilities and Responsibilities

IT Service Provision within the Philippines

• Partner with and advise Business heads and their management teams on technology decisions.
• Responsible for the delivery of IT services in the Philippines market, to support country Chief Executive Officer (CEO) in the effective delivery of key business objectives.
• Lead a team of Technology Engineering Teams for application development, remediation, and service management.
• Ensure local teams apply Group standards, architecture principles, and engineering practices.
• Ensure operational risks and controls are implemented, evidenced, and effective.
• Drive innovation and continuous improvement from a technology perspective, focused on measurable business outcomes.
• Oversee system security and ensure the Philippines market is not exposed to critical IT risks; ensure issues are recorded, remediation plans are built, and appropriate governance is in place.
• Ensure technology decisions align to governance and architecture standards; review and maintain systems to HSBC standards.
• Lead finance and planning for Philippines technology needs; monitor and maintain the agreed budget.
• Establish relevant metrics to support reporting and decision-making (e.g., service performance, stability, change outcomes).
• Maintain understanding of local regulatory restrictions (including data residency/onshore requirements where applicable) and ensure technology delivery remains compliant.

Partnership with Business Lines

• Understand business and technology strategy and translate business needs into an executable local technology plan.

• Cultivate and maintain strong relationships between Business and IT.
• Partner with business managers, global asset class IT heads, and regional stakeholders to deliver outcomes for the Philippines.
• Provide region/country CEO with full oversight of and advice on all Technology issues related to the Country

Partnership with Asia & Middle East International Markets CIO Management / GB-GF Stakeholders

• Provide support to the Regional CIO as needed on matters relating to relevant regulatory and board relationships (as they impact the Philippines market).
• Collaborate with peer market heads, GB/GF business, and senior IT stakeholders to implement goals in the Philippines within policy, expense, and regulatory constraints.
• Lead GB/GF-aligned delivery teams supporting the Philippines to meet functional goals and deliver to time, cost, and quality targets.
• Ensure Philippines demand is captured and prioritised appropriately within the GB/GF global portfolio.
• Coordinate Philippines input into the annual planning cycle.
• Govern the GB/GF programme portfolio impacts in the Philippines, ensuring status and impacts to time, cost, and quality are reported through agreed channels.
• Support delivery of IT transformation, Agile and DevOps adoption in the Philippines in partnership with GB/GF business (where in scope).
• Ensure deliverables support and comply with regional and GB/GF target state architecture

Leadership & Teamwork

• Extensive experience in a managerial role within an IT or related field
• Experience of leading people and developing a high performing team
• Strong relationship management and influencing skills; able to work effectively across a matrix organisation.

Functional Knowledge

• Practical experience leading and managing an engineering/technology function with a strong focus on operational technology delivery and service resilience.
• Knowledge of IT infrastructure, network and telecommunications, desktop technologies knowledge and experience would be a definite advantage.
• Good understanding of IT operating and capital expenditure as well as good understanding and knowledge relating to Cybersecurity, Data, Risk, IT Cost, Regulatory and Compliance, Business/Function Alignment and Audit.
• Strong judgement and communication skills to achieve effective stakeholder management and delivery outcomes.
• Knowledge of wider industry trends and the bank’s positioning and approach vis-à-vis those trends
• Experience planning and managing technology expenditure in a complex organisation.

Candidate with less relevant experience or skills may be offered a lower Global Career Band level than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

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