Analyst, Relationship Service Manager, Corporate and Institutional Banking (CIB) Client Servicing

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Analyst, Relationship Service Manager, Corporate and Institutional Banking (CIB) Client Servicing.

The Relationship Service Manager's (RSM) main responsibilities include acting as primary point of contact for both external and internal clients for flow transactional banking elements with the client base, as well as be working closely with relationship and product teams locally and internationally.   RSM’s touches on the full client lifecycle including client servicing, meeting control & regulatory requirements and client service & process excellence across each onboarding function (Credit due-diligence, Client Documentation negotiation, Client Management Support, KYC & Client Identification due-diligence, and Client Data) delivering an integrated global service to the business.

In this role, you will:

• Provide support to the Corporate and Institutional Banking (CIB) Relationship Managers (RMs) to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers.
• Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment.
• Help to understand clients' needs to improve our offering to existing customers.
• Contribute to continuously improve overall client experience.
• Understands which products relate to specific customers.
• Able to handle difficult conversations when confronted with customer complaints.
• Act as primary point of contact for clients and internal colleagues for matters relating to Corporate and Institutional Banking (CIB) clients.
• Coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance.
• Protect the Bank by acting as First Line of Defense and observing all controls.
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved.
• Provide multi-jurisdictional client support to HSBC's Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products.
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.

To be successful in this role, you should meet the following requirements:

• 2-5 years’ experience in Client Services/Client Onboarding/Relationship Management Support/Compliance Advisory/Operations
• Strong operational and control experience gained in a Corporate Banking environment is preferred
• Proven track record of working closely with key business users both front, middle, and back office
• Prior experience working with diverse and geographically dispersed business teams is an advantage
• Basic understanding of banking products (ie. Global Payments Solutions (GPS)/Global Trade Solutions (GTS)/ Securities Services (SSv)/Markets Treasury/Credit and Lending)
• Strong MS Office Skills (MS Excel, MS Word, MS PowerPoint)
• Excellent communicator with strong oral, written and presentation skills
• Highly motivated and pro-active self-starter
• Good analytical and problem-solving skills; creative in thinking and driving out solutions
• Flexible worker who demonstrates adaptability
• Able to work under tight deadlines; willing to commit to deliver results on time
• Able to work as part of a team and/or independently under minimal supervision
• Has successfully completed all Global Mandatory Training (GMT) courses and post course assessments

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines