Fraud Investigator (12M Fixed Term Contract)

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

As a Fraud Investigations Officer, you’ll conduct thorough investigations into a range of fraud matters and help identify and mitigate live risks associated with fraudulent activity, helping to protect HSBC customers’ accounts and funds. Working within IWPB Fraud (AUH), you’ll access and interpret data from retail banking systems, engage with stakeholders inside and outside HSBC, and produce evidence-based investigation reports that support sound decision-making and effective risk management.

Responsibilities

• Conduct comprehensive investigations across multiple fraud typologies, including scams, payment, card and application fraud
• Draft evidence-based investigation reports for internal stakeholders, accurately reflecting findings and working papers
• Take prompt action to mitigate risk on accounts linked to suspected fraudulent activity and minimise loss exposure
• Ensure relevant ePayments Code obligations are understood and met in day-to-day investigations work
• Access, extract, interpret and analyse data from HSBC retail banking systems to support investigations
• Engage with internal and external stakeholders to progress cases, identify operational gaps and strengthen fraud controls
• Communicate directly with customers and internal staff where required, providing clear updates and customer care
• Identify learning opportunities, control weaknesses and process improvements based on investigation outcomes, and share knowledge within the team

Requirements

• Experience within a fraud function or investigations experience
• Excellent communication and interpersonal skills, including confidence handling challenging conversations
• Strong analytical capability, with familiarity using retail banking systems to extract and interpret data
• Well-developed report writing skills, producing clear, evidence-based conclusions and recommendations
• Ability to work under pressure, prioritise a high volume of complex matters, and meet tight deadlines/SLA expectations
• Strong attention to detail and an enquiring mindset to establish facts and identify relevant issues quickly
• Excellent organisational skills and the ability to work independently as well as collaboratively within a team
• Flexibility to adapt to evolving processes, procedures and different investigation and reporting styles

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

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