Commercial Customer Specialist

Location: Swansea

£26,000 per annum

Some careers offer brighter prospects than others

The Business Client Specialist (BCS) supports with all servicing activities for all Commercial customers in contact with BCS. You will be responsible for delivering a professional service that helps our customers solve their queries, over the telephone and via digital channels. Through extensive training, your skills will be in developed to ensure that our customers are receiving Good Outcomes. This will be delivered through actively listening, responding with pace, providing answers required, offering advice to support the customers journey and being proactive with additional support/ product information. By achieving this we will drive customer sentiment in HSBC which will in turn lead to increased opportunities to improve wallet share.

In this role you will:

• Support our Commercial Banking customers with their everyday banking queries over the telephone - building strong relationships through taking end to end ownership of requests and consistently delivering an excellent service
• Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions
• Identify potentially vulnerable customers, record data accurately ensuring that an appropriate service or solution is offered
• Actively support process improvements, raising ideas through the correct channels
• Ensure all applicable operational risk HSBC Standards and policies are adhered to - reporting any breaches in accordance with local procedures and confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating and mitigating risk.

To be successful in this role you should meet the following requirements:

• Enjoy building relationships and rapport with excellent verbal communication skills, whilst identifying new opportunities for growth within the business
• Apply problem solving skills, with the ability to think on your feet and create solutions for our customers - showing willingness to take ownership of all customer interactions
• Be a team player that is happy to collaborate and deliver on common goals, able to show independent enthusiasm to grow, succeed and learn
• Use your forward thinking, progressive mindset with the ability to adapt to change positively
• Demonstrate role model behaviours and organisational values, setting the standard for others

When & where you’ll work

This is a full time position working 35 hours per week, 5 days out of 6, between the hours of 8am to 8pm Monday to Friday and 8am to 2pm on Saturday.

We operate a hybrid working environment, which means you will work at our office in Swansea and then some of your time remotely from home. To be able to work from home, you will need to ensure you have a suitable office set up which includes a desk and a chair in a location which is free from the interruptions of day-to-day life. We will provide you with the technology required to do your role, but you’ll need to have a home Broadband connection with a minimum speed of 10MPS.

Applications are open to UK Residents over the age of 18 currently with a valid right to work in the UK, we are unable to offer sponsorship for this role. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500