Senior Lending Product Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

The Opportunity

HSBC Channel Islands and Isle of Man (CIIOM) supports both international expatriate clients (HSBC Expat) and local customers across the Channel Islands and Isle of Man. This role is a Senior Lending Product Manager based in Jersey within the Retail Banking Customer and Product team. You’ll be responsible for implementing strategy and the day-to-day management of lending products. The focus is on delivering fair and compliant lending that remains customer centric and commercially sustainable across the customer life cycle. Success means improving product performance through clear governance, strong oversight of lending processes and insight led decisions. You’ll also help bring new products and initiatives to market to support growth in key segments and deliver business objectives.

What you'll be doing

• Implement strategy and manage the day-to-day performance of lending products
• Analyse, monitor and evaluate key business metrics including profit, cost, resource and performance to identify commercial opportunities
• Develop and launch new products, projects and initiatives to support growth in key market segments
• Oversee governance of lending processes including lending policy, process ownership and risk and control management
• Manage planning, reporting and performance monitoring cycles including annual and monthly activity
• Ensure lending policies and processes remain fair, compliant, customer-centric and commercially sustainable across the customer life cycle
• Establish strong working relationships with stakeholders and delivery partners including Global product management and UK based colleagues supporting CIIOM
• Evaluate existing business processes and implement sustainable, measurable improvements that improve customer satisfaction

What we're looking for

• Bring experience in Product Management, Product and Proposition Development and/or Project Management
• Demonstrate proven analytical, planning, organisational and time management skills across multiple workstreams
• Apply experience of balance sheet management supported by strong numerical and analytical skills
• Interpret detailed financial, market and competitor data and translate findings into clear recommendations
• Use diverse management information to build a customer-focused story and identify service improvements
• Develop innovative solutions that support customer-focused strategies and help define service standards
• Apply sound judgement to make prompt and practical business decisions in a regulated environment
• Partner effectively with stakeholders across teams to manage dependencies across projects and programmes

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com