Senior Customer Due Diligence Manager

We are currently seeking an experienced GCB5 for the role of Senior Customer Due Diligence  (CDD) Manager IWPB, based in the Channel Islands and Isle of Man

The Senior Customer Due Diligence Manager is accountable for the oversight of Customer Due Diligence  within Channel Islands and Isle of Man (CIIOM), ensuring the quality and throughput of cases which includes Customer Due Diligence  and Enhanced Due Diligence and Sanctions, Special Category Clients and Politically Exposed Person cases.  Reporting to the Head of Customer Due Diligence  CIIOM IWPB the role holder will need to demonstrate adherence to internal policies, controls and local handbooks and where appropriate evidence timely implementation of control enhancements including where raised by Global, audit or external regulators.

  In this role, you will:

• Manage a team of GCB6 Customer Due Diligence Managers responsible for Customer Due Diligence  cases.
• Ensure strong oversight on the offshored Customer Due Diligence Know Your Client Ops and NFRU teams.
• Work closely with the local Safeguarding team and Special Category Clients RMs who are responsible for customer contact on Customer Due Diligence /Enhanced Due Diligence cases, ensure customer communication reminders are issued and any complaints linked to Customer Due Diligence are followed up in a timely manner.
• Collaborate with Compliance and Senior Management, resolving any relevant CDD case escalations where required.
• Maintain the appropriate oversight and ensure the quality and throughput of Customer Due Diligence /Enhanced Due Diligence reviews are at the required level across data capture, Approvals, Quality Control and Quality Assurance. Adhering to the new requirement for zero overdue cases and tracking local and Global KCIs.
• Provide appropriate support, to the front line teams to continuously improve employees’ knowledge and understanding.
• Provide updates into governance on Customer Due Diligence and Key Control Inidcators.

To be successful in this role you should meet the following requirements:

• Experience of people management and leadership is essential with evidence of developing teams.
• A great understanding of risk and experience ensuring compliance with relevant regulatory Standards from the Channel Islands and Isle of Man local regulations.
• Experience and knowledge of branch or frontline policies and procedures within either Customer Due Diligence or other areas of Financial Crime Risk.
• Proven experience of leading the delivery of excellent customer service and proactively looking for new ways to improve the service delivered to customers.
• Proven record of effective time management, including planning and decision making, identifying priorities and bringing tasks to successful completion, meeting the required targets set.
• Experience in developing operational MI and overseeing a process through KPIs and collation of MI and updates for governance.
• Strong communication skills.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500