Sales Quality Assurance Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Sales Quality Assurance Manager

The Sales Quality Assurance Manager role is responsible for oversight to ensure there is consistency and continuous improvement within the Sales Quality Team, and the outcomes from Sales Quality are correct.  The team maintains strong links with key internal stakeholders and works closely with Area Directors and Premier Wealth Managers within CIIOM

In this role, you will:

• Take ownership of Sales Quality Escalations / Appeals / Arbitration Process, and provide coaching to be given to Sales Quality Manager’s
• Review Sales Quality results ensuring standards are being adhered too and carry out Retail and Wealth Products annual review and deviation governance
• Provide Quality Assurance Calibration sessions to drive consistency in the outcomes 
• Be responsible for Customer Scripts and annual reviews ensuring adherence to SQ Procedures
• Ensure Training Competency and Accreditation adherence and provide monthly Quality Assurance update into SQRC

To be successful in this role you should meet the following requirements:

• Experience working in relevant environment/s, i.e. involving the management of Wealth Risk processes, experience and understanding of financial planning processes, customer facing ideally but not essential
• An understanding of the regulatory frameworks and compliance requirements associated with financial services and experience of working within these
• Good working knowledge/experience of Microsoft Office with strong stakeholder networking ability and solid analytical skills to aid with case reviews
• Strong spoken and written communication skills with experience of adapting your style and approach to the audience, with solid influencing skills and the confidence to challenge when appropriate
• A relevant qualification such as CII / CISI Level 4 diploma for Investments and Financial Advice is essential

The location for this role is, Jersey

You’ll achieve more when you join HSBC.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500.