Customer Service Agent

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Customer Service Agent.

If you excel at delivering exceptional customer service, have in inquisitive mind, and are looking for that first stepping stone into a finance or financial crime career, this could be your ideal opportunity. Joining our team as a Customer Service Agent you’ll handle customer due diligence for local and international expat customers, with the aim of protecting the bank from financial crime whilst ensuring first-class customer service.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Contact our expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking
• Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies
• Help manage risk to make sure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of a customer’s accounts)
• Keep updated on global and local regulatory changes to ensure proactive compliance
• Liaise with other departments and colleagues regarding queries

To be successful in this role you should meet the following requirements:

• Contact our expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking
• Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies
• Help manage risk to make sure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of a customer’s accounts)
• Keep updated on global and local regulatory changes to ensure proactive compliance
• Liaise with other departments and colleagues regarding queries

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500