Safeguarding Officer - Jersey

Customer Service Officer – Safeguarding Team

If you excel at delivering exceptional customer service, have in inquisitive mind, and are looking for that first stepping stone into a finance or financial crime career, this could be your ideal opportunity.

Joining our team as a Safeguarding Officer you’ll handle customer due diligence for local and international expat customers, with the aim of protecting the bank from financial crime whilst ensuring first-class customer service.

 In this role, you will:

• Contact our expat and island customers via multiple channels (including phone and email) to address and chase any outstanding queries and requests for all aspects of account blocking.
• Conduct checks using Customer Due Diligence, Know Your Customer, and Transaction & Monitoring in line with regulatory requirements and internal policies.
• Help manage risk to make sure that key regulatory, operational and control processes are adhered to, whilst identifying and mitigating any suspected risk (i.e. reporting unusual activity of a customer’s accounts).
• Keep updated on global and local regulatory changes to ensure proactive compliance.

To be successful, you will need:

• Proven experience in delivering excellent customer service with an aspiration to proactively look at innovative ways to improve the service delivered.

• An inquisitive mindset and the confidence to ask questions and build customer trust.
• The ability to prioritise key tasks, whilst working efficiently under pressure to tight deadlines.
• Ideally some experience in a relevant role where you can demonstrate multiple examples of resolving and dealing with sensitive and complex customer cases.
• The confidence to operate at pace to support the customer journey, with evidence of working in a high-volume, fast paced environment and a track record of constantly looking for ways to do things better.
• Excellent written and spoken communication skills.
• A keen sense of responsibility and the commitment to deliver quality work in a highly compliant environment.

As an HSBC employee Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all Jersey-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

The base location for this role is Jersey and requires applicants to hold an 'Entitled' right to work status.

If your application is successful, the next steps are likely to be:

1. A short telephone interview with a member of our recruitment team
2. An online assessment based around the values of HSBC.
3. A competency and experienced-based interview with our hiring manager, which may also include a short practical exercise.