Safeguarding Officer - Jersey

Some careers shine brighter than others.

 If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee Jersey, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join our Voice Department as a Safeguarding Officer. .

The role of Safeguarding Officer is to handle customer due diligence requirements for local customer and international expat customers. It is their primary goal to safeguard the bank whilst providing outstanding customer service and committed to making our customers lives better.

This is your chance to take ownership of Critical Due Diligence processes and help to protect our organisation from Financial Crime whilst working in a collaborative and rewarding environment.

Your responsibilities will include:

• Contact customers via multiple channels including phone and email for both our Expat and Islands customers to address and chase any outstanding queries and requests for all aspects of account blocking;
• Conduct thorough Customer Due Diligence (‘CDD’), Know Your Customer (KYC’) and Transaction & Monitoring checks in a timely manner and in line with regulatory requirements and internal policies;
• Managing risk to make sure that key regulatory, operational and control processes are adhered to;
• Attention to detail and a proactive approach to identity and mitigate risk (i.e. reporting unusual activity of a customer’s accounts); and
• Stay updated on global and local regulatory changes to ensure proactive compliance.

To be successful in this role, you will need to meet the following requirements:

• Proven experience of leading the delivery of excellent customer service and proactively look for innovative ways to improve the service delivered to customers;
• Ability to prioritise and work efficiently under tight deadlines;
• Past working experience in a relevant role is desirable but not essential, i.e. CDD or customer service where you have multiple examples of resolving and dealing with sensitive and complex cases;
• Operating at pace to support customer journey: ability to work in a high-volume, fast paced environment is required, with a track record of constantly looking for ways to do things better;
• Excellent written and spoken communication skills; and
• Committed to quality; highly compliant and strong sense of responsibility.

The base location for this role is Jersey, Channel Islands, and requires its applicants to hold an 'Entitled' right to work status.

You’ll achieve more when you join HSBC.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500