Real Estate Operations Manager

Real Estate Operations Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution

We are currently seeking an experienced individual to join this team in the role of Real Estate Operations Manager based in Jersey.

Reporting to the Head of Real Estate Services CIIOM, the role holder is expected to provide leadership and oversight of our office and retail portfolio covering project delivery, facilities management, workplace construction management, ESG and more.

In this role you will lead and deliver market leading and safe Operational services to keep our properties fit for our employees and customers as required by the Corporate Services Operating Model and while implementing against the Bank Strategies e.g. Carbon Net Zero. We are looking for someone to manage the delivery of the Contract & Commercial commitments with our global outsourced strategic partners (i.e. JLL) and all other direct supplier relationships, obtaining additional value from the integrated service approach. You will be a point of contact for GB/GFs as required and key stakeholders while delivering/implementing services

In this role, you will:

• Support your line manager in ensuring appropriate governance is developed and implemented with robust documentation and supporting management policies to identify, remediate, and record any risk and issues in line with HSBC policy.

• Provide robust financial planning, management, tracking and reporting of the Function’s budget with Global Finance, ensuring implementation of CS Target Operating Model - including enforcement of structures and headcount targets. Take ultimate ownership of data sourcing and quality MI.
• Deliver Operational services, ensuring all HSBC properties are fit for the future and the employee and customer experience is market leading and safe
• Lead and manage relationships with the Third-Party suppliers providing clarity on roles and responsibilities and acting as main point of escalation to maintain performance standards; ensure any underperformance is addressed and that there is no negative impact on the business
• Develop and maintain a strong and professional working relationship with executive and senior management.
• Develop and maintain relationships with the Businesses and Functions and Third-Party Suppliers

To be successful in this role you should meet the following requirements:

• Ability to be a trusted advisor to the business
• Ability to communicate and engage with the business and build relationships
• Ability to operate in a fast moving and dynamic environment
• Ability to encourage greater team communication and collaboration.
• Be well versed with a wide spectrum of CRE activities including risk, financial planning and data analysis, communications, and reporting
• Ability to influence budgetary, financial, and cost saving targets within country

You’ll achieve more when you join HSBC

This role is based in Jersey.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500