Head of Segments and Propositions WPS

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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Head of Segments and Propositions WPS

This role is responsible for the definition, design and execution of the GPB and Wealth proposition strategy to promote IWS products and services, ownership of sales and suitability policies, monitoring of the sales process efficiency and identification of sales opportunities across the GPB and Wealth client segment in CIIOM.

A pivotal role in a business area with strong growth plans that will provide exposure to global senior management.

In this role, you will:

• Design the CIIOM Wealth strategy across WPB. Create a differentiated GPB & Wealth brand proposition with clear vision positioning HSBC Wealth as the market leader.
• Develop and own GPB & Wealth proposition blueprint, which includes use cases, user journey mapping, commercial KPIs, positioning, naming, partnerships, product links etc., as well as the key enablers that underpin its delivery
• The role will support the execution of the global GPB&W customer propositions and channels strategy through the development and delivery of a transformational frontline people engagement plan and by implementing sustainable tools and best practice to improve people capabilities & experience.
• The role holder will ensure optimum execution of the plan balancing cost with benefits and achievability within timelines & maintain a consistent standardized governance & footprint between Markets, Region, and Group
• Working closely with distribution, L&D, digital, management teams & customer channels to ensure effective utilisation of leads generated and tracking outcomes tools: and translate these into tool solutions that are ‘easy to use’, ‘easy to build’, and ‘easy to scale’ to enable them drive momentum & effectiveness.

To be successful in this role you should meet the following requirements:

• Strong financial services Investment/Wealth business and product knowledge with private banking exposure is a must

• Detailed technical skills with the ability to break down complex situations, spotting trends, inconsistencies, and causal relationships and the ability to communicate these to non-technical specialists
• Deep understanding of relevant products, segments, pricing and fees for both retail wealth and private banking with demonstrable experience of leading, managing and coaching a team of business partners in a changing commercial environment 
• Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues in a complex matrix environment 

• Ability to influence and drive prioritisation decisions in addition to being comfortable in an agile environment

The location for this role is, Jersey

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If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500.