Digital Channel Manager

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Digital Channel Manager

This role is a unique and exciting opportunity to work in the team responsible for driving and delivering the significant Digital agenda. The role of the Digital Channel Manager is to lead the implementation of change on the Digital Channels, ensuring this change is successful for our people and customers

In this role, you will:

• Be accountable for the successful launch of small and medium size digital change into market, leading delivery on a range of initiatives across the Digital platforms, supporting the business and our customers with implementation.
• Lead small and medium size initiatives that make positive impact on the business, people and our customers in addition to identifying and delivering ‘Streamlining’ opportunities, redesigning and enhancing key business processes directly improving the customer experience, operational performance and the balance sheet.
• Drive satisfaction on the digital channels ensuring that all new features and functionality delight our customers, working with other teams across the business, region and globally to deliver enhancements and optimise the channels.
• Ensure all change adheres to regulatory and compliance requirements whilst identifying opportunities for new digital features and functionality that remove customer painpoints and taking these forwards for consideration.
• Utilise insights and metrics to understand the areas of customer and commercial opportunity delivering tangible improvement to key metrics and uphold the vision to deliver an engaging personal and relevant experience.

To be successful in this role you should meet the following requirements:

• Strong knowledge of Digital, agile delivery and a proven track record in delivering significant customer and commercial benefits through journey streamlining and optimization.
• Customer-focused, results-driven, and able to meet deadlines with strong communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience in agile delivery within a matrix, multi-functional environment and proven expertise in implementation, change management, and benefits realisation.
• Skilled in stakeholder management across teams and seniority levels, self-motivated, adaptable, and capable of working independently or in a team
• Good understanding of digital business, functional design experience, including customer process mapping.

The location for this role is, Jersey

You’ll achieve more when you join HSBC.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500.