Customer Service Representative

Customer Sales Representative

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Customer Service Representative, based in Jersey 

Working as a Customer Service Representative you will be the first point of contact for our customers, delivering a personalised and friendly service. Primary responsibility is to service customer base by handling cash withdrawals and deposits. Everyday you’ll support customers with a variety of needs, this can range from educating customers to use our digital platforms, giving them a choice of how they wish to bank with us, identifying products and services to meet customers’ needs, actively raising fraud awareness and identifying customers who may be in vulnerable situations to determine the best way we can support them.

In this role, you will:

• Demonstrate excellent communication skills and ability to engage in effective conversations to build strong connections with our customers.
• Take ownership of customer enquires through to resolution and delivers personalise, friendly and efficient service.
• Uphold high standards of quality ensuring accuracy
• Have experience of working in a fast paced customer facing environment.  

What we’ll give you: 

• Your journey will start with a 12 week training course where we’ll train you on all products and services.
• A very competitive benefits package including:  a market-leading employer Pension contribution, enhanced parental leave and private healthcare
• At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. 

You’ll achieve more when you join HSBC.

This role is based in Jersey

For further details and application information please click “Apply”

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. 

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500