Customer Service Advisor

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Service Advisor. If you are ambitious with a helpful personality, we want to hear from you! 

Job overview:

Working as a Customer Service Advisor is a branch-based, customer-facing role, focused on generating revenue by meeting the needs of all our customers, while providing service support where required. You’ll deliver excellent customer experience and encourage customers to use the most appropriate channels to access HSBC services. You’ll also provide referrals to Wealth Sales and Branch Specialists based on customer requirements.

In this role you will:

• Engage customers on branch entry and identify needs through effective discovery
• Acquiring new-to-bank customers
• Deepen and strengthen existing customer relationships
• Delivering service excellence and a high-quality customer experience
• Promote and support multi-channel engagement
• Support day-to-day branch operations as required
• Protect the bank by remaining vigilant against fraud, completing KYC requirements, adhering to regulations and policies, and minimizing operational risk

To be successful in this role you should meet the following requirements: 

• Demonstrates excellent communication skills and ability to engage in effective conversations to build strong connections with our customers.
• Takes ownership of customer enquires through to resolution and delivers personalise, friendly and efficient service
• Upholds high standards of quality ensuring accuracy
• Results orientated, proactive and dynamic approach

What we’ll give you: 

• Your journey will start with an onboarding training course where we’ll train you on all products and services
• A very competitive benefits package including:  a market-leading employer Pension contribution, enhanced parental leave and private healthcare
• At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. 

Where & when you'll work: 

Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:30 -14:30 

This role is based in Jersey, Channel Islands and requires its applicants to hold an 'Entitled' right to work status.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.