Customer Experience Representative

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 We are looking for people who are passionate about delivering an outstanding customer experience to join our branches in the role of Customer Experience Representative. If you are ambitious with a helpful personality, we want to hear from you! 

Role Purpose

Working as a Customer Service Representative you will be the first point of contact for our customers, delivering a personalised and friendly service. Primary responsibility is to service customers with a variety of needs, this can range from educating customers to use our digital platforms, giving them a choice of how they wish to bank with us, identifying products and services to meet customers’ needs, actively raising fraud awareness and identifying customers who may be in vulnerable situations to determine the best way we can support them.

What we’re looking for someone who:

• Demonstrates excellent communication skills and ability to engage in effective conversations to build strong connections with our customers.
• Takes ownership of customer enquires through to resolution and delivers personalise, friendly and efficient service.
• Upholds high standards of quality ensuring accuracy
• Has experience of working in a fast paced customer facing environment.  

What we’ll give you: 

• Your journey will start with an onboarding training course where we’ll train you on all products and services
• A very competitive benefits package including:  a market-leading employer Pension contribution, enhanced parental leave and private healthcare
• At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. 

Where & when you'll work: 

Our team operate between Monday to Friday 09:00-17:00 and Saturday 09:30 -14:30 

This role is based in Jersey, Channel Islands and requires its applicants to hold an 'Entitled' right to work status.

For further details and application information please click “Apply” 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.