Vice President, Premier Business Development
Singapore, 01, SG, 229571
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We’re currently seeking a high-calibre professional to join our team as a Vice President, Team Lead, Premier Business Development Managers.
In this role you will:
Lead business development and acquisition
- Lead the team in achieving Premier customer acquisition, referral and early-funding objectives.
- Develop and execute effective acquisition plans across referral channels to improve conversion rates.
- Strengthening collaboration across HSBC businesses and with key stakeholders to improve the effectiveness of acquisition plans, promotional activities and the customer proposition
- Monitor pipeline activity, conversion performance and customer outcomes, taking timely action where performance is off track.
- Support the team in developing sustainable customer relationships rather than focusing solely on short-term sales outcomes.
Coach and develop the team
- Set clear objectives, priorities and performance expectations for Premier Business Development Managers.
- Coach Premier Business Development Managers in identifying new sources of acquisition and building strong self-source network.
- Provide regular coaching, feedback and on-the-job support to improve sales capability, customer conversations and referral quality.
- Lead team reviews covering pipeline management, customer engagement, acquisition performance and service quality.
- Identify development needs and create targeted plans to build product knowledge, digital capability and relationship-management skills.
- Recognize strong performance and promote an inclusive, collaborative team environment where colleagues can share ideas and succeed together.
- Support recruitment, onboarding and ongoing development of team members where required.
Deliver customer-focused solutions
- Ensure the team understands customers’ needs and provides appropriate, needs-based banking and wealth solutions.
- Ensure customers receive a smooth experience from initial engagement through onboarding and warm handover to the Relationship Manager.
- Encourage digital adoption, early funding and appropriate next steps to help customers become wealth ready.
- Resolve escalated customer or process issues promptly and work with relevant stakeholders to improve customer outcomes.
Maintain strong risk and control standards
- Ensure all acquisition and onboarding activity comply with Anti-Money Laundering requirements, KYC standards, account-opening procedures and applicable regulatory obligations.
- Promote a strong conduct and risk culture across the team.
- Ensure colleagues use approved tools and follow end-to-end onboarding processes accurately and consistently.
- Review activity and management information to identify control gaps, unusual trends or process weaknesses.
- Take ownership of issues and ensure appropriate escalation, remediation and follow-up.
- Balance commercial objectives with responsible banking, customer suitability and long-term relationship value.
Collaborate across the organization
- Build effective working relationships with Premier Relationship Managers, operations, compliance, risk, marketing and digital teams.
- Share market insights, customer feedback and partnership opportunities with relevant stakeholders.
- Support change initiatives and embed new propositions, tools and processes effectively within the team.
To be successful in this role, you’ll need
- A degree or equivalent qualification.
- Experience in sales, customer acquisition or business development within banking or financial services.
- Experience managing, coaching or leading a sales or acquisition team, preferably within the affluent, Premier or wealth banking segment.
- Strong knowledge of affluent customer needs, banking products and wealth solutions.
- A proven track record of delivering acquisition, referral or revenue outcomes through a team.
- Strong people leadership, coaching and performance-management skills.
- Excellent customer engagement, influencing, communication and presentation abilities.
- Experience building productive relationships with internal stakeholders and external partners.
- A strong understanding of customer onboarding, KYC, AML, conduct and regulatory requirements.
- A customer-focused approach, with sound judgement and a commitment to quality and responsible outcomes.
- Strong analytical and organizational skills, with the ability to interpret performance information and manage competing priorities.
- A high degree of ownership, accountability and resilience, with the ability to work independently and make sound decisions at pace.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Singapore) Limited