VP, Wealth Centre Support

Some careers have more impact than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office. 

We are currently seeking a high calibre professional to join our team as an VP, Wealth Center Support:

In this role you will need: 

• Drive consistent Wealth Centre operational efficiency and service standards through regular reviews of processes and standards
• Monitor operational performance (e.g., queue management, service turnaround times) via health checks/forums; identify productivity improvements.
• Identify operational issues and emerging risks; escalate and support governance actions where needed (e.g.MSII).
• Design, participate in, and deliver local/Group/regulatory/industry projects (e.g., MAS, ABS).
• Implement initiatives to improve process effectiveness, migrate transactions, unlock service opportunities, and reduce cost/inefficiency in wealth center operations.
• Maintain control standards: support timely implementation/closure of audit actions and address regulatory issues.
• Perform monthly GL reconciliation (Cadency) and coordinate branch surprise checks with Risk & Control.
• Partner with internal stakeholders and third-party vendors to improve end-to-end delivery and customer experience; manage vendor performance vs SLAs and support iNPS/Mystery Shop outcomes.

To be successful you will need: 

• Bachelor’s degree (or equivalent experience) with 3–5 years’ progressive branch / wealth center operations experience in a financial institution.
• Strong understanding of branch operations and end-to-end workflows; client-centric communication and stakeholder influencing skills.
• Strong ownership/accountability with sound judgement; able to make decisions under pressure and within short timeframes.
• Structured problem-solving and critical thinking with strong analytical skills (turning data into actionable insights).
• Commercial mindset and project management capability; able to deliver tangible benefits and build business cases/presentations.
• Added advantage: cash management and retail/wealth product experience; able to lead relief staff to support continuity and performance.