VP, Wealth Centre Manager
Singapore, 01, SG, 138617
Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
In International Wealth and Premier Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.
We are currently seeking a high calibre professional to join our team as a VP, Wealth Centre Manager.
Role Overview
As Vice President, Wealth Centre Manager, you’ll lead the day-to-day operation of the Wealth Centre, ensuring every client receives a seamless, personalised and memorable experience. You’ll balance outstanding customer service with resilient operations, strong controls and effective risk management.
Responsibilities
- Own the end-to-end client journey of a wealth centre, design and deliver a seamless, personalized experience at Wealth Centre, from walk in to service request to the follow up, so every client leaves with a lasting impression of Wealth Centre.
- Lead the wealth centre with disciplines, run daily operations through team huddles, clear priorities and effective resource planning. Improve operational efficiency and productivity by reviewing workflows/controls.
- Set and raise the service bar, drive service excellence by setting/monitoring service standards, tracking performance, and closing service gaps quickly.
- Exercise sound judgement and leadership, make confident decisions within delegated authority, balancing great client experience with the Bank’s risk appetite.
- Make sound operational decisions within delegated authority, balancing client experience with risk management and control requirements.
- Build a team clients remember, hire, coach and develop a high-performing, engaged team through open communication, regular feedback and recognition. Grow service-led advisory conversations that connect clients with the right solutions, responsibly.
Qualifications
- 3–5 years’ banking experience, particularly in branch or wealth centre operations.
- A proven record of delivering exceptional service, particularly in premium or luxury customer environments, would be an advantage.
- Strong knowledge of risk management, controls and regulatory requirements, with the ability to protect the client experience while maintaining high standards of control.
- Experience developing, leading and delivering operational plans; people management experience is preferred.
- Excellent communication and interpersonal skills, with the confidence to engage effectively with clients, colleagues and senior stakeholders.
- A clear commitment to developing people, encouraging collaboration and creating a positive customer service culture.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (Singapore) Limited